Problems with Login/Registration

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Earlgrey
Site Admin and Blog Manager





Joined: 23 Mar 2006
Posts: 3635
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Location: England

Post Posted: Wed Apr 19, 2006 11:45 am
Post subject: Problems with Login/Registration
Quote 
Very occasionally users experience problems with their login details, this can be caused by database updates occurring when the user tries to log on.

It would be appreciated if you experience such a problem to, first of all check your caps lock is off/on.

Secondly refresh your browser then try again.
Also if you have registered and have not received your comfirmation email then please check your spam folder, if this is not the case then please email me straight away with your username only.
I will then check you email address by sending you a test one out, if you do receive it within 30 minutes (except between 9pm and 9am) then please check the 'shoutbox' at the bottom of this This page where I will announce the problem.

Also a few more possibilities for this are: you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the latter case then perhaps you did not post anything? It is usual for boards to periodically remove users who have not posted anything so as to reduce the size of the database.
We do not do this on a personel level, its simply the way database pruning operates ,and a pm will always be sent to you weeks before we carry out such pruning.

If you think this may have happened to you, try registering again and get involved in discussions, you must make sure you use a valid email address when you register otherwise your account will remain inactive.

Also a common error when signing up is that you have clicked onto the "I am under 13 years of age." in this case written permission will be required by your parents/guardians.

Of course if you are over 13 years of age and have accidently clicked on this please contact me at earlgrey@heliguy.com.

Please remember we are required by law to obtain written permission from users under 13 years of age, for us to do nothing would be totally inresponsible

We reserve the right to suspend any account that we suspect the user to be under the age of 13 years and have not received any parental written permission.


If the issue persists then please post your problem here, or send a private message to Earlgrey

If you are unable to post at all at then please email me at earlgrey@heliguy.com

We can assure you that your problem will be dealt with promptly.

Please be aware that due to abuse, the guest facility has been disabled.
Why not sign up? - it's free and has many benefits.

Regards and Thanks

Joe and the Team
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