Category

Tech Support

27/02/2019
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Turn your ideas into reality – Heliguy launches R&D service

Heliguy has launched a new research and development department – to create bespoke items and offer custom-built solutions for commercial and enterprise drone missions. HECTIC – which stands for Heliguy Electronics and Custom Technology Integration Centre – is based at our North East England HQ and will turn people’s exciting ideas into reality. Using their many years of experience and expertise in the UAV industry, our dedicated and knowledgeable technicians have launched this invaluable consultancy to provide tailor-made products and hardware and software integrations. HECTIC champions a fresh perspective on custom... Read More

25/02/2019
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Firmware update for DJI Phantom 4 RTK

DJI has updated the firmware for the Phantom 4 RTK to improve flight safety and experience – and users are being encouraged to upgrade as soon as possible. What’s New? Improved battery stability and safety after the battery was not fully charged and discharged during long-term storage. If you have multiple batteries, please run this firmware update on all of them. Upgrade Method – DJI Assistant 2 for Phantom/MG Download and install DJI Assistant 2 for Phantom: https://dl.djicdn.com/downloads/dji_assistant/20181028/Phantom/DJI+Assistant+2+For+Phantom+2.0.6.exe Connect your aircraft/remote control to your computer Open DJI Assistant 2 for Phantom... Read More

22/02/2019
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Heliguy to exhibit at major Security and Policing expo

Heliguy is proud to announce that it will be showcasing drone-detection solutions, the new M200 Series V2, enterprise UAVs and our recently-launched research and development service HECTIC at the prestigious Security and Policing exhibition. The major Home Office event is being staged at the Farnborough International Exhibition and Conference Centre, Hampshire, from Tuesday, March 5, to Thursday, March 7. Security and Policing 2019 gives guests the chance to view the latest developments in the UK security market with almost 400 companies – including Heliguy – exhibiting under the one roof.... Read More

04/02/2019
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Heliguy launches fast-track drone-repair service

Heliguy has launched Fast-track Repair – a new service to fix drones within 72 hours.   Our new maintenance programme is designed to help UAV operators who need to get their damaged aircraft back into the air quickly. Thanks to our skilled and experienced team of technicians, Heliguy already offers a comprehensive repair service, but the Fast-track scheme takes this one step further. This is especially useful for those with time-critical missions in mind, such as the emergency services.  Our speedy solution to fixing your drone is priced at £75, as... Read More

23/01/2019
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Firmware update for Phantom 4 RTK

DJI has updated the firmware for the Phantom 4 RTK and users are urged to upgrade as soon as possible. The company has issued the upgrade to ‘improve flight safety and user experience’, saying it should address a number of issues and offer users additional options and support. DJI has advised that, because the firmware update is fairly large, it could take some time to upload. The Phantom 4 RTK was launched in the autumn and is a high-class mapping and surveying drone, offering centimetre-level positioning data in real-time. What’s New?... Read More

19/12/2018
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DJI issues further TB50 and TB55 firmware updates

DJI has released new firmware updates for users of TB50 and TB55 batteries which address the small number of reports of Matrice 200 Series drones experiencing early Return-to-Home (RTH) or Automatic Landing (AL). These cases are not due to product performance issues, but are false alarms triggered by conservative measures DJI implemented last month to prevent any further potential of M200 series drones experiencing loss of power mid-flight. DJI continues a thorough investigation of the root cause of the issue until it is fully resolved. DJI says that this new... Read More

Using the DJI Zenmuse X7 for a Professional Shoot in Desert Conditions 09/11/2018
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DJI Inspire 2 and Zenmuse X7 camera were a dream team for National Geographic Jordan documentary

Experienced drone pilot Oliver Sugars has just returned from a trip of a lifetime, capturing scenes for a National Geographic documentary in Jordan. Oliver turned to Heliguy – his self-described ‘go-to UAV suppliers for a number of years’ – to sufficiently equip him with the tools needed for his two-week Middle Eastern adventure, where he got to shoot breathtaking footage of the world-renowned Petra and the protected wilderness of Wadi Rum. Needing something reliable and high-quality – especially in the unforgiving environment of the desert – Oliver, of Leading Edge... Read More

DJI Responds to TB50 and TB55 Battery Issues 09/11/2018
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DJI ‘not shying away’ from TB50 And TB55 battery issue

DJI is taking the TB50 and TB55 battery issue very seriously, saying that it has confirmed the cause of the problem and it will be fixed in two stages, starting with the release of a firmware update next week which will ensure that drones which use these batteries can fly safely again. On Tuesday, at the Heliguy Emergency Services Roadshow, in Lincoln, held in partnership with DJI, the Chinese-based technology giant announced that it is ‘working round the clock’ to find a solution to the recent issues with TB50 and... Read More

20/09/2018
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DJI Mavic 2 in Depth Series – Part 2 – Aircraft Safety

Continuing our in-depth look at the new DJI Mavic 2 Series, we’re looking at the safety systems available on the two new drones. Like all DJI’s recently released drones, the Mavic 2 Series are packed with safety mechanisms to help prevent any incident during flight either by pilot error or system failure. These two drones include DJI’s most advanced obstacle sensing and avoidance to date as well as many other aspects to improve their safety. Keep reading to find out more on the safety systems available on the Mavic 2... Read More

07/09/2018
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DJI Mavic 2 in Depth Series – Part 1 – Intelligent Flight Battery

DJI recently announced the latest iteration of their supreme Mavic Series, the Mavic 2 Pro and Zoom quadcopters. These two new drones build on the elements that made the Mavic Pro so iconic whilst adding new advanced functionality. In our latest in-depth series, we’ll be taking a look at the two new drones and giving you tips on how to get the most from each. Our posts will be broken down into the following: Intelligent Flight Batteries Aircraft Safety Cameras Aircraft and Controller Keep reading for more information the Intelligent... Read More