Tag

Drone Repair

04/05/2017
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Tech Training With DJI – A Heliguy Insider Look

We recently sent a member of our technical team, Jack Bishop, to Rotterdam to receive technical training from DJI. Keeping our technicians up to date with the latest DJI products and peripherals is a priority for us here at Heliguy as it benefits our customers, our staff and gains us access to the proprietary components that are required to fully service DJI’s drones. After an intense weeklong course which covered the repair of three highly popular aircraft: the Inspire 2, the Phantom 4 Pro and the Mavic Pro – he... Read More

18/05/2016

Heliguy Support: Still Having Trouble Updating Your Inspire?

We’ve previously posted about the dreaded ‘RC Signal Lost’ issue some Inspire 1 owners are having when updating their craft. Unfortunately, we’re still hearing that people are having trouble with this, especially those using iOS devices. Currently, for many Inspire 1 users with the DJI app on their Apple device, the remote controller version is appearing as ‘N/A’.  This means that the device is not aware of the remote controller’s version and, as a result, won’t prompt you to update. When applying the latest version of the DJI Inspire’s firmware,... Read More

06/05/2016

DJI Phantom 4 – Firmware Upgrade Warning

Here is some important information for users of the DJI Phantom 4. The Heliguy Repair Centre has had a number of calls related to the most recent version of the DJI Phantom 4‘s firmware. In short, it’s become clear that you must update the firmware on the craft before doing so on the contoller. The update requires both an aircraft and remote controller update. If you update through the app you will get an error if you update the controller first. This error will display as an ‘RC Signal Loss’ message. This... Read More

08/04/2016

DJI Inspire 1 Upgrade Warning

Here is some important information for users of the DJI Inspire 1. The most recent version of DJI’s release notes have identified an issue caused by a security update which was applied to enhance the device’s transmission encryption. This could potentially end up leaving your model unable to exit Transport mode correctly. Issue overview When applying the latest DJI Inspire version (v1.8.1.0) it’s crucial for users to update the craft before updating the controller. This is because the changes they have implemented altered the way the drone talks to the controller to provide additional... Read More

Heliguy’s Tech Team for Builds and Repairs

Drones are highly sophisticated pieces of technology which fly intelligently so that you can relax and enjoy the experience. But whether you fly your drone for business or pleasure sooner or later something will go wrong. You’ll have a crash or there’ll be a technical fault. Or maybe you’ll need us to build a bigger, better, custom “big rig” for professional work. That’s where our highly experienced technical support team swings into action. If you have problem, need an upgrade or want a new drone building then the Heliguy tech team are... Read More

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DJI Crash and Repair Packages – ‘Extra Care’

Buying a DJI drone is a major commitment for most people, regardless of  whether it’s for business or pleasure. So having some extra peace of mind while you’re getting to know your new aircraft would be nice to have, wouldn’t it? Even when you’ve mastered the technicalities and got the hang of flying your drone, sooner or later you’re going to have a potentially expensive crash or run into a snag that’s baffling you. That’s why Heliguy is introducing premium support packages for Phantom 3s and Inspires. As a DJI... Read More

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DJI Phantom 3 Crashes: How to Avoid

The extremely popular DJI Phantom 3 has been flying off our shelves since early May. In that short time our Tech Support team has already noticed a few trends developing in DJI Phantom 3 crashes. Whether you’ve bought the Advanced (which is currently delayed) with the HD camera or the Professional with added 4K capability, there are some things you need to be aware of. First of all, and this may be stating the blindingly obvious to experienced pilots, the drone does not fly straight out of the box. Three parts of... Read More

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UK DJI Inspire 1 Repair Centre Available Now

Heliguy is delighted to announce that our skilled technicians will be able to offer a full UK repair service for DJI Inspire 1 aircraft from the end of June. The popular, professional quadcopter with its 4K UHD camera and distinctive transforming undercarriage has been in great demand since its launch at the end of last year. It’s proving to be a reliable aircraft for a huge range of applications and is a popular choice for new commercial pilots, many of whom come to Heliguy for the specialist training that leads... Read More

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DJI Phantom 2 Crash Repair Service

Heliguy are the only UK retailers to have a DJI approved repair centre. We also carry out warranty work on items bought from Heliguy. We have 3 technicians who can carry out crash repairs on your DJI Phantom 2 and DJI Phantom 2 Vision +. Jack is our DJI Phantom 2 crash repair specialist, and most of the repairs will be undertaken by Jack. Scott and Matt generally focus on building of larger DJI rigs, such as the S900 and S1000. The best way to get your DJI Phantom 2... Read More

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DJI Phantom Battery Update – Two LED Lights Flashing

We at Heliguy have noticed quite a few calls over the past few days about batteries with the middle two LED lights flashing. This is caused by a problem during the software update, if the phantom looses connection via USB or power during the update you may encounter this issue. Fortunately the solution for this issue is very simple and only requires the latest version of the Phantom 2 Vision Assistant 3.6. Simply plug the phantom back into your PC or Mac (Note: PC will require the download of Win... Read More