Delivery Information

Delivery Information

See delivery information for Heliguy orders around the world.

HELIGUY.com™ Delivery Overview

All parcels are packed with adequate protection and fragile items are sufficiently re-enforced to protect the item while in transit.

All our items have a weight value; you pay for the combined weight of all items in the order. We keep all rates as low as possible and we never over-charge you for postage.

Please remember that most postal and courier services only deliver on working days (Mon-Fri). If you need delivery on a Saturday, please choose one of our Saturday delivery options.

We process orders Monday to Friday. Your order will be shipped the same day if your order is placed before 3pm.

UK, EU and Rest of the world Delivery Options

We offer a number of different courier options for UK deliveries.

DPD Delivery

DPD Next Day  - Item will be delivered the next working day in most circumstances.  Free when you spend £99.

DPD 10:30am Delivery  - Item will be delivered by 10:30am on the next working day in most circumstances. This option costs £12.

DPD Saturday Delivery  - Item will be delivered on the next Saturday. This option costs £15.

Royal Mail Delivery

Royal Mail First Class  - Item will be delivered the next working day.  This option costs from £1.56 to £15 depending on the weight of your basket.

Collect at HELIGUY.com™

Collect from our Offices  - Pickup from our offices at:

Unit 9, Jupiter Court, Orion Business Park
North Shields
Tyne and Wear
NE29 7SE
United Kingdom

This option is free.

USA Delivery Options

We offer a number of different courier options for USA deliveries.

FedEx Ground Shipping

Ground shipping via FedEx

I tem will be delivered in 3 - 5 working days. This option is free if you spend $499.

For lower value baskets this option will cost between $15 and $60.

Express Air Delivery

Air Shipping via Various Couriers.

We are working on getting our express, air delivery service in place. The nature of some of our products (high capacity batteries) mean that air shipping is a complex process.

Collect at HELIGUY.com™

Unfortunately we are unable to offer collection from the premises from our USA office.

We suggest using either Ground or Air shipping, depending on how quickly you need your items delivered.

got questions about delivery?

Do you have a question about our delivery options? Contact the team today.

Get In Touch

We endeavour to ship all items as fast as possible. Occasionally during peak times orders can take longer to ship - please accept our apologies if this is the case.

We only ship to a credit/debit card's billing or a business address to prevent potential fraud.

Additional fraud checks may need to be carried out and identities verified - this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible. The time can be reduced by checking for emails from Heliguy.com and supplying a daytime contact number with your order.

Next-day delivery is available subject to stock availability, cleared funds and customer address verification. We will send your order by the quickest means possible at the rate you have paid.

Delivery for the UK, Europe or Rest of the World?

To contact us about UK, EU or Rest of the World deliveries:

Phone: +44 (0) 191 296 1024

 

Email: [email protected]

 

Delivery for the USA?

To contact us about United States deliveries:

Phone: +1 862 298 5964

 

Email: [email protected]

 

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