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support with technical queries


Get Help and Support for Technical Queries

Do you need some help and support with your DJI drone?
Are you struggling to update the firmware of your new drone? Can’t get your remote controller to sync with your aircraft? Can’t quite figure out how to use the new video mode?
Heliguy has looked at the common issues our customers face with their DJI products and created a series of guides and tutorials to help.
Simply click on the image of the product you’re looking for below and search through the Heliguy guides.
Still struggling with your drone? Give us a call on 0191 296 1024 or drop us an email on

My video feed keeps cutting out on my DJI Drone?

Heliguy recommends trying a different device if the problem still persists and your drone has an HDMI out try plugging it into a TV or other monitor. If there is no image on the screen we recommend calling our team.

DJI Go App is displaying a greyed out connection error?

Heliguy recommends ensuring the cable is connected properly or trying a different cable or device.

Why is DJI Assistant 2 not displaying my drone when its plugged in?

Make sure the drone is plugged in correctly or try a different cable and wait 5-10 minutes. If your drone still doesn't appear uninstall DJI Assitant 2 and try installing again.

How do I take batteries out of Hibernation?

When you first get your batteries for your drone they will be in hibernation mode. To take them out of this mode put them in charge till they are 100%


Need more support?

If you can't find what you are looking for in on our Knowledge base then we recommend phoning our dedicated UK team. If there is a problem that can't be fixed over the phone then our Tech Team can have a look at it for you in our DJI Repair Centre.
Heliguy provides a service for all pilots wheather experienced or if you're a first-time-flyer right up to commercially licensed pilots. If you need a longer-term solution for your drone then check out our crash cover to find a package that is best for you, this will give you the peace of mind if something does go wrong.