We do update this Policy from time to time so please do review this Policy regularly.
In running and maintaining our website we may collect and process the following data about you:
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We use the following apps to help us carry out various aspects of our business. Please find a table below including the reason we use each app and how your data will be processed.
We have listed Digital Ocean as a third party. However, the applications listed are self-hosted, meaning we own, manage and control all of the data hosted within these apps. No personal data is sent to Mautic or Sendy the organisations. All personal data is stored and processed within Digital Ocean servers owned by Heliguy and hosted in the UK.
|Third Party||Apps||Usage||Cookies Used||Lawful Basis|
|Visualsoft||Ecommerce Website||Order Processing||Yes||Contract|
|Facebook Ads||Targeted Advertising||Yes||Consent|
|Digital Ocean||Marketing Automation and Email |
Heliguy Support Site
|Email Communication||Yes||Consent (Communication) |
Contract (Repair Tickets)
|Google Suite||Document Management||Statistical Analysis||No||Consent|
|Hubspot||CRM||Marketing and Reporting||No||Consent|
All data stored on these servers is encrypted and available only by the necessary Heliguy employees in order to process the information correctly.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
In accordance with the General Data Protection Regulation you have the right to access any information that we hold relating to you, update any information we hold about you, request we stop processing your data or request that we remove any data we hold about you.
Please click the options below to make a request to exercise any of these rights, or email [email protected] to make a request.
UK: 0845 838 8652
International: +44 (0)191 296 1024