Question 1

Will my second-hand drone have warranty?

Accepted Answer

Yes, it will. heliguy™ provides warranty on its Approved Used items. The length of the warranty will range depending on the Approved Used grade of the product, ranging from 12 months warranty for a Grade A item, down to three months warranty for Grade C hardware.

Question 2

Why buy a refurbished drone?

Accepted Answer

Buying a second-hand, refurbished drone is more budget-friendly than purchasing a new model. By choosing a used drone from heliguy™, you can have peace of mind that your equipment has been refurbished and tested by our technicians. You will receive a warranty, and you can access dedicated support from our UK team.

Question 3

What happens if my second-hand drone breaks or is damaged?

Accepted Answer

Our DJI-approved technicians will check the issue if your drone breaks or gets damaged. Some of our Approved Used items will be available within our Repair Refresh drone crash cover policy. Click here for more details on Repair Refresh and which drones can be covered by this package.

Question 4

How does the Approved Use Grading System work? What does each grade mean?

Accepted Answer

Depending on the condition of the drone or camera and the range of accessories included, heliguy™ will assign each item an Approved Used grade; These grades will impact the price you'll pay and the warranty you will receive. Grade A: The product is as good as new - 12-month warranty. Grade B: There may be some small cosmetic defects - 6-month warranty. Grade C: There may be some large cosmetic defects - 3-month warranty.

Question 5

What is the difference between DJI Avata and ordinary camera drones? Is it worth buying?

Accepted Answer

Compared with ordinary camera drones, DJI Avata supports motion control to provide more immersive flight experience. DJI Avata can be used with goggles and DJI Motion Controller. The easy and intuitive control allows you to experience a more immersive flight and aerial photography. The aircraft body is lightweight and portable, making it flexible to fly in various scenarios. It also comes with a built-in propeller guard to further improve flight safety. Compared with the 84° FOV of ordinary camera drones, the video recording FOV of DJI Avata has been expanded to 155°. This expanded FOV makes a breakthrough in aerial photography and facilitates more impactful visual effects.

Question 6

Which goggles does DJI Avata support?

Accepted Answer

DJI Avata supports DJI Goggles 2 and DJI FPV Goggles V2. DJI Goggles 2 are the new DJI FPV Goggles released with DJI Avata, they are smaller and lighter but provide only 100fps video transmission at 2.7k 1080p, where the previous generation DJI Goggles V2 provide 120fps at 2.7k 1080p. The new DJI Goggles 2 are available as part of the DJI Avata Premium Combo and DJI Goggles V2 available with the DJI Avata Smart Combo.

Question 7

What video resolution and frame rate does DJI Avata support?

Accepted Answer

DJI Avata video resolution and framerate depend on which generation of DJI Goggles it is used with. With DJI Goggles 2:4K@50/60fps2.7K@50/60/100fps1080p@50/60/100fps With DJI FPV Goggles V2:4K@50/60fps2.7K@50/60/100/120fps1080p@50/60/100/120fps DJI Goggles 2 support a more comprehensive range of features like head tracking and motion control with DJI Avata, but DJI FPV Goggles V2 can support the higher framerate of 120fps.

Question 8

What are the benefits of choosing DJI Avata for beginners?

Accepted Answer

When using a DJI Motion Controller in one of the combos, you can perform motion control on the aircraft. That is, you can turn your wrist to control the direction of flight, and the aircraft will fly wherever you point to. You can also press the accelerator to control the speed of flying forward, or release the accelerator to let the aircraft hover in place. The control is intuitive and easy-to-learn. With DJI Goggles 2, you can use the head tracking function. Together with DJI Motion Controller, the easy and intuitive control can bring a stronger sense of immersion and allow you to easily complete various kinds of flight movements. DJI Avata is compatible with the DJI Virtual Flight app. When using it with the goggles and remote controller, you can immerse yourself in the vivid scenarios and start flight simulation, get realistic control feedback, and master flight skills and emergency handling methods. As a result, you can be more confident when flying in the real world.

Question 9

Does DJI Avata support obstacle sensing and avoidance?

Accepted Answer

DJI Avata only supports downward obstacle sensing when used with DJI FPV Remote Controller, or DJI Motion Controller in N Mode and S Mode. DJI Avata does not support forward obstacle sensing and avoidance.

Question 10

How safe is DJI Avata?

Accepted Answer

DJI Avata comes with a built-in propeller guard, so that the aircraft body is stronger and more durable, and can fly normally after minor collisions. DJI Avata is equipped with downward obstacle sensing capability. In case of an emergency during flight, you only need to press the Emergency Brake and Hover button on the DJI Motion Controller, and the aircraft can hover in the air to leave plenty of buffer space for you. If the battery is low, it will trigger the Return to Home (RTH) feature*, and the return point can be presented in AR form to show the direction information more intuitively. * RTH is available when there is a good GPS signal.

Question 11

What is the maximum flight time of DJI Avata?

Accepted Answer

The maximum flight time of DJI Avata is approximately 18 minutes*. *Tested when hovering in an environment without wind or interference.

Question 12

Does DJI Avata have built-in storage?

Accepted Answer

Yes, DJI Avata has 20 GB of built-in storage.

Question 13

What photo resolution and format does DJI Avata support?

Accepted Answer

DJI Avata shoots images at 4000×3000px in JPEG format.

Question 14

Which remote controllers does DJI Avata support?

Accepted Answer

DJI Avata supports DJI Motion Controller and DJI FPV Remote Controller 2. DJI FPV Remote Controller 2 is the standard FPV controller released with the DJI FPV Drone and is available for purchase separately.

Question 15

What colour modes does DJI Avata support?

Accepted Answer

DJI Avata supports standard and D-Cinelike colour modes

Question 16

Does DJI Avata support Find My Drone?

Accepted Answer

Yes DJI Avata support Find My Drone. In the goggles view, go to Settings Safety Find My Drone, and then enable this feature. Find My Drone helps to find the location of the aircraft on the ground by using the cached video in the goggles. If the aircraft still has battery power, turn on ESC Beeping to help find the aircraft via the sound.

Question 17

What is the difference between using DJI Avata with the motion controller compared to a standard controller?

Accepted Answer

With the motion controllers, DJI Avata can manoeuvre based on your natural hand movements, delivering an immersive flight experience as if you were in the pilot seat. The remote controllers are more suitable for users who are accustomed to the dual-stick control mode and want to achieve precise control.

Approved Used Grade B DJI Avata

DJI Avata Key Features

Safe And Immersive FPV Flight

FPV Content Creation

An immersive cinewhoop experience

DJI Avata: Recommended Extras

Complete your purchase with...

DJI Avata Intelligent Flight Battery

DJI Avata ND Filters

DJI Avata 2 Sling Bag

DJI Avata Fly More Kit

DJI Avata Upper Frame

DJI Avata Battery Charging Hub

DJI Avata Hard Case HPRC 3500

DJI Avata Propellers (2 x Pairs)

DJI Avata 2 Intelligent Flight Battery

DJI Avata Propellers Guard

DJI Avata Intelligent Flight Battery

DJI Avata ND Filters

DJI Avata 2 Sling Bag

DJI Avata Fly More Kit

DJI Avata Upper Frame

DJI Avata Battery Charging Hub

DJI Avata Hard Case HPRC 3500

DJI Avata Propellers (2 x Pairs)

DJI Avata 2 Intelligent Flight Battery

DJI Avata Propellers Guard

DJI Avata Intelligent Flight Battery

DJI Avata ND Filters

DJI Avata 2 Sling Bag

Accreditation

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