Peace of Mind
Get your equipment repaired or replaced with no hidden fees.
Value for Money
Better value that DJI's Care Refresh on every model.
UK Repair Centre
Get telephone and email support from our UK based, DJI trained technicians.
Free UK Collection and Delivery
We'll arrange collection and delivery of your working drone for free in the UK.
Parts and Labour Included
Covers the cost of parts and labour.
Heliguy offer industry leading Repair Refresh protection, which can save over 40% on DJI's Care Refresh, while providing even better service!
No Excess when ClaimingEquipment repaired or replacedDJI Certified repair centre in the UK12 Months of coverCovers pilot errorCovers water damagePlease note - Our new Repair Refresh policy was launched on 1st February 2018 - any Bronze, Silver, Gold or Platinum Crash Cover policies sold before this point are subject to different terms and conditions. Equipment must be purchased through Heliguy to be eligible for Repair Refresh. Repair Refresh can be purchased within five days of receipt of your equipment. Your equipment must be sent to Heliguy to be applicable for a Repair Refresh claim - Loss and theft isn't covered.
All drone pilots make mistakes - from the first time flyer on their new Mavic Air, to experienced commercial operators with an Inspire 2.
Heliguy's Repair Refresh will help protect your drone from these mistakes, equipment malfunction and more.
Having to pay for an entirely new piece of equipment, or expensive repairs can really sting. We developed Repair Refresh to ensure that our customers have the opportunity to avoid these later costs wherever possible.
You can purchase Repair Refresh for almost all DJI equipment at competitive prices, giving your peace of mind that even if your drone does crash, you'll have it repaired or replaced by Heliguy in a matter of days.
| Drone | Repair Refresh Price | Average Repair Price | Saving on DJI Care Refresh |
|---|---|---|---|
| DJI Spark | £69.00 | £125.50 | 35% |
| DJI Mavic Range Includes: Mavic Air Mavic Pro Mavic Pro Platinum | £129.00 | £236.80 | 44% |
| DJI Phantom 4 Range Includes: Phantom 4 Advanced Phantom 4 Advanced+ Phantom 4 Pro Phantom 4 Pro+ Phantom 4 Pro Obsidian Phantom 4 Pro+ Obsidian | £169.00 | £223.40 | 37% |
| DJI Inspire 2 | £329.00 | £530.00 | 37% |
| Camera | Repair Refresh Price | Saving on DJI Care Refresh |
|---|---|---|
| Zenmuse X4S | £69.00 | 40% |
| Zenmuse X5S Includes: X5S Camera and MFT15mm Lens X5S Camera (No Lens) | £219.00 | 39% |
| Zenmuse X7 Includes: Zenmuse X7 Camera Only Lenses are not covered | £499.00 | 42% |
Yes coverage is valid for water damage.
Yes the item will be covered if damaged in transit.
No - there is no cover offered for loss or theft.
We suggest contacting your insurance company for this kind of cover.
Yes - you're covered if you crash your drone on holiday.
However, please note that free shipping for your Repair Refresh claim only applies when claiming from the UK.
No - Repair Refresh only covers one drone that is logged against the drones serial number from the original time of purchase with Heliguy.
No - the drone/product must be purchased from Heliguy in order to purchase the cover.
Yes - the drone will be covered if accidental damage has occured.
If a drone suffers a crash, and flight logs show that the pilots stick maneuvers indicate an intentional or reckless crash, then cover will not be valid on this occasion.
You're only covered for the drone itself.
If you have a camera on the drone it must be covered by a separate Repair Refresh policy.
E.g. Inspire 2 with either an X4S or X5S camera fitted.
No - the price you see when purchasing Repair Refresh is all you’ll pay.
Shipping to and from Heliguy for return or replacement is all covered under the low price of your Repair Refresh policy.
No - but we will work hard to get your drone repaired or replaced within 10 working days.
If you’re interested in a policy that includes instant loan drones to ensure service continuity, please contact us on 0191 296 1024, or email [email protected]
Yes - if your drone has been repaired it will be bench and flight tested before being returned to you.
Yes - Repair Refresh includes free shipping for your equipment to and from Heliguy.
Please note this is only applies to the UK mainland, international shipping must be paid at the rate provided at point of claim.
Simply call or email Heliguy customer services
You will be instructed to fill out the repair claim form.
Heliguy will then arrange for a free shipping label to be sent to you within 48 hours.
If a drone is exchanged for a like for like unit, or in some cases replaced for a new replacement unit
Only the item damaged will be replaced.
No - the first attempt will always be to repair your equipment.
We are a DJI approved repair center using official parts and supported by DJI-trained technicians.
If for any reason a repair cannot be successfully completed, a replacement will be provided.
You are eligible for one claim during the 12 month period, beginning when you purchase Repair Refresh.
As soon as the Repair Refresh is purchased the time and date are automatically logged and activated by Heliguy
No, unfortunately the maximum period is one year.
Yes - you’ll have 5 days after the receipt of your drone to purchase Repair Refresh.
Repair Refresh protects you against pilot error, as well as product failure.
The warranty that comes with your DJI drone will only be used in the case of product failure.
In addition, you’ll get all your support and replacement parts from the UK - significantly reducing the turnaround time for repairs or replacements.
No - the policy will lapse once the 12 month period has passed.
No - a new policy cannot be taken out after the 12 month period passes or after a claim.
No - Repair Refresh is not a substitute for commercial drone insurance.
Yes - you have a 14 day cooling off period, you can cancel the cover for a full refund up to 14 days after the cover has been purchased.
You must inform us in writing to [email protected] that you wish to cancel the policy.
Your Repair Refresh period lasts for 12 months from the date of purchase.
If you make a claim within the 12 months period, the cover immediately expires at the point of successful repair or replacement.
You can get Repair Refresh if purchasing from outside the UK, but international shipping is not included in the cover
Shipping must be covered by the user for all units that need to be shipped to and from countries outside the UK.
