DJI Care Refresh

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dji care refresh

A comprehensive policy for accidental damage.

Up To Two Replacements Across 12 Months 

DJI Care Refresh is a comprehensive service plan that gives you peace of mind when you are flying your drone or using your camera. 

DJI Care Refresh is available for a range of DJI drones across the Mavic, Phantom, Inspire, and Spark ranges. A selection of Zenmuse and Osmo cameras are included, as are certain Ronin gimbals.

DJI Care Refresh - available when you buy from HELIGUY.com™ - covers a range of scenarios, such as damage caused by user error, collision, and water damage. This is a huge advantage as normal product warranties don't cover accidental damage.

A DJI Care Refresh Plus package is available to extend your cover.

Benefits of DJI Care Refresh.

  • Multiple Plans: Sign up to DJI Care Refresh for a year, and then extend this with the DJI Care Refresh Plus package.
  • Two Replacements: For a small additional charge, DJI Care Refresh offers up to two replacements within one year. The units will be offered in new or like-new condition in terms of performance and reliability.
  • Free Shipping: If you are in the same region where you purchased your aircraft, DJI will cover all shipping costs.
  • Comprehensive Coverage: A vast range of DJI products are covered for numerous damage scenarios.
  • VIP Phone Service: Speak to a DJI expert straight away.

Which DJI Products Are Covered Through DJI Care Refresh?

Comprehensive Coverage Across The DJI Ecosystem 

The following products are covered by DJI Care Refresh and DJI Care Refresh Plus.

  • Mavic Air 2
  • Mavic Mini
  • Osmo Action
  • Mavic 2 Pro and Zoom
  • Ronin-SC
  • Ronin-S
  • Mavic Air
  • Spark
  • Mavic Pro
  • Mavic Pro Platinum
  • Phantom 4 Advanced
  • Phantom 3 SE
  • Phantom 4 Pro Series
  • Inspire 2
  • Zenmuse X5S
  • Zenmuse X7

The following products parts are covered by DJI Care Refresh.

 

Aircraft

Camera

Gimbal

Propellers

Batteries

Grip

DJI Spark

Yes

Yes

Yes

Yes

Yes

N/A

DJI Mavic Series

Yes

Yes

Yes

Yes

Yes

N/A

DJI Phantom Series

Yes

Yes

Yes

Yes

No

N/A

DJI Inspire 2

Yes

N/A

N/A

Yes

No

N/A

DJI Zenmuse

N/A

Yes

Yes

N/A

N/A

N/A

DJI Osmo Action

N/A

Yes

Yes

N/A

Yes

N/A

DJI Ronin Series

N/A

N/A

Yes

N/A

No

Yes

What Is The Cost Of DJI Care Refresh?

How Much It Costs To Cover Yourself

Here is a table showing the prices of DJI Care Refresh for each product.

 

DJI Care Refresh

Replacement Fee

Second Replacement

Mavic Air 2

$79

$69

$99

Mavic Mini

$39

$40

$49

Mavic 2 Pro/Zoom

$149

$119

$139

Mavic Air

$69

$69

$99

Mavic Pro Platinum

$129

$89

$139

Mavic Pro

$99

$79

$129

Spark

$59

$49

$69

Zenmuse X5S

$205

$149

$219

Zenmuse X7

$479

$379

$529

Phantom 4 Pro

$159

$99

$149

Phantom 4 Advanced

$139

$99

$139

Phantom 3 SE

$59

$69

$79

Inspire 2

$339

$209

$329

Osmo Action

$31

$29

$39

Ronin-SC

$49

$49

$59

Ronin-S

$59

$59

$69

What Accident Scenarios Are Covered By DJI Care Refresh?

Comprehensive Cover

Let's face it, we all make mistakes. Thankfully, DJI Care Refresh has got your back. This policy covers you when your equipment is damaged in the following scenarios: 

  • User error
  • Signal interference
  • Collision
  • Water damage
  • Drop damage

How to Buy And Activate DJI Care Refresh With Heliguy        

Setting Up DJI Care Refresh

You can purchase DJI Care Refresh from HELIGUY.com™. After receiving your DJI Care Refresh activation code, you can bind it to your drone by entering the activation code on the DJI Care Activation page.

Activating DJI Care Refresh Plus

Follow these steps to activate DJI Care Refresh Plus:

  1. Verify the DJI Care Activation code;
  2. Bind the product’s serial number;
  3. Enter your personal information.

The DJI Care service plan and the corresponding product must be purchased from the same country or region. The service plan can only be bound to a drone purchased from DJI’s official or authorized sales channel and used in the country or region where it is purchased.

How Do You Submit A DJI Care Refresh Claim? 

Five Easy Steps To Replaced Kit

DJI Care Refresh can be activated quickly and easily to ensure you are back out using your equipment as soon as possible. Just follow these five easy steps.

  1. Your DJI product gets damaged;
  2. Fill out an online repair request;
  3. Send your DJI product to the DJI Repair Center;
  4. Your DJI product is replaced/warranty is repaired;
  5. DJI ships your product back to you for free.

What Is The Difference Between DJI Care Refresh and DJI Care Refresh Plus?

Extend Your Cover Period

DJI Care Refresh is a comprehensive policy covering accidental damage for a range of DJI products.

It covers up to two product replacements in one year for a small additional charge. This is a huge bonus as normal product warranties do not cover accidental damage.

DJI Care Refresh Plus is a one-year extension to your DJI Care Refresh plan. It features all the benefits of DJI Care Refresh for another year.

As an added bonus, you will receive extended warranty for an extra 12 months, at least.

DJI Care Refresh Plus also offers an Express Service, allowing you to skip the damage assessment and quotation process. A DJI Service Center will ship you a replacement as soon as they receive your damaged drone meaning you can get back into the action quickly.

is DJI CARE REFRESH WORTH IT?

Yes - because accidents happen.

Peace Of Mind For Your Next Adventure

You might be wondering if DJI Care Refresh is worth it? The short answer is yes.

The reason? Because DJI Care Refresh covers you for a range of accident scenarios, giving you peace of mind if something goes wrong.

For instance, flying a drone for the first time is a daunting experience. Or maybe you're an experienced pilot, but you're operating in a difficult shooting environment. 

Yes, DJI tech is incredibly safe, but things can sometimes go wrong. With DJI Care Refresh, you know that you are covered if the worst does happen.

One of the things that can change quickly while you're out in the field is the weather. Thankfully, DJI Care Refresh covers you for water damage and accidental damage coverage. This coverage is not included in standard product warranties, so it’s great protection for any content projects you’ve got planned.

Whatever your reason for selecting DJI Care Refresh, chances are that it will be cheaper to pay for a first, or even second replacement, than it is for going through an independent one-off repair service.

Why Purchase DJI Care Refresh With HELIGUY.com™

We've Got Your Back

HELIGUY.com™ is an authorized DJI seller and partner, and you can purchase DJI Care Refresh through us.  

Coming to HELIGUY.com™ means that you can buy your DJI equipment and crash-cover policy in one place to help with continuity.

Shopping with HELIGUY.com™ is more than just a purchase, too. With almost 20 years of industry experience, our experts can help you pick the right equipment, and can provide aftercare support over and above DJI's Care Refresh policy. If ever you have a problem or a question, just drop us a line and we'll help you.  

Helping to cover every aspect of your drone journey, our team includes experienced consultants to support your recreational flights and commercial drone programs, expert trainers, DJI-accredited technicians and an R&D lab for custom builds and sensor integration.  

Frequently Asked Questions

DJI Care Refresh - More Information

What’s the difference between DJI Care Refresh/DJI Care Refresh Plus and a standard DJI product warranty?

DJI Care Refresh covers accidental damage occurs, which isn’t covered by the standard warranty.

Why should I buy DJI Care Refresh/DJI Care Refresh Plus?

DJI Care Refresh can greatly reduce service processes and save you money. If the repair costs are covered by the standard product warranty, the remaining replacement balance on your DJI Care Refresh will not be affected. DJI Care Refresh plus extends your coverage for an extra year.

What is not covered by DJI Care Refresh?
DJI Care Refresh does not cover the following:
 
1: The date when you apply for the replacement is not within the period of validity of your replacement service.
2: The corresponding parts have not been shipped out within seven natural days after the Online Service case is submitted. Or, the corresponding parts have not been shipped out within three days after the Express case is submitted.
3: The replacement times have been used up.
4: The part is not covered by the replacement service.
5: Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI.
6: Some or all of the parts that are covered by the replacement service are lost.
7: Some or all of the parts that are covered by the replacement service have been stolen, looted, or discarded.
8: Damage caused by flights in unsuitable conditions.
9: The product is damaged deliberately.
10: The product is damaged directly or indirectly by natural disaster, war, military action, riot, coup, treason, terrorist activities, etc.
11: Technical enhancements or performance improvements for your product provided at an extra fee.
12: Damage caused by modifications that are not in accordance with DJI official instructions. .
Does DJI Care Refresh support international coverage?

Currently, DJI Care Refresh only works in the country or region that you chose when purchasing the service plan. DJI Care Refresh and the corresponding product must be purchased from the same country or region.

How do I buy DJI Care Refresh?

You can purchase DJI Care Refresh from HELIGUY.com™. After receiving your DJI Care Refresh activation code, you can bind it to your drone by entering the activation code on the DJI Care Activation page

How do I buy DJI Care Refresh Plus?

DJI Care Refresh Plus can be purchased if DJI Care Refresh has already been purchased, hasn’t expired, or there is at least one product replacement left under DJI Care Refresh.

Can I get DJI Care Refresh if my DJI product has already been activated for a long time?

Yes. You can apply for video verification. After the verification is passed and you receive a purchasing notice, you can purchase DJI Care Refresh within 72 hours after you receive the notice.

How do I purchase DJI Care Refresh for my Inspire 2 with a Zenmuse series gimbal?

The DJI Care Refresh warranty plan is separately available for the Inspire 2, Zenmuse X5S, and Zenmuse X7 camera. If more than one camera is purchased, DJI Care Refresh can be purchased for each one.

How to return DJI Care Refresh?

If your DJI product is returned according to DJI’s return policy, you can apply to return DJI Care Refresh as well. If your DJI product has not been returned, then you cannot return DJI Care Refresh.

What is the criteria of connecting DJI Care Refresh to a DJI product?

DJI Care Refresh can be connected to a DJI product when it satisfies one of the following criteria:

New and un-activated DJI products;
DJI aircraft of DJI gimbal were activated in the last 48 hours;
DJI handheld device was activated within the last 30 days;
Repaired in an official DJI Service Center (within 72 hours of receiving an email invitation);
Aircraft approved via video verification.

 

How long does DJI Care Refresh/DJI Care Refresh last?

DJI Care Refresh is valid for 12 months. DJI Care Refresh Plus is valid for an additional 12 months.

How is the DJI Care Refresh Plus validity period calculated?

The coverage period of DJI Care Refresh is 12 months and starts from the day when your DJI Care Refresh expires. If your product has been replaced twice before DJI Care Refresh expires, DJI Care Refresh Plus will not take effect until your DJI Care Refresh expires.

The DJI Care Refresh Plus warranty service starts from the day when the product’s warranty service expires and ends when the DJI Care Refresh replacement service is expired.

 

 
How to renew DJI Care Refresh?

If your DJI Care Refresh is still active, and there is at least one product replacement left,  you can purchase DJI Care Refresh Plus, which extends your replacement service for one more year as well as prolonging your product’s warranty period.

Does DJI Care Refresh offer new replacement products?

The replacement products are brand-new products or equivalent to brand-new products in performance and reliability.

Does the replacement product automatically link to the original DJI Care Refresh plan?

Yes. Whenever you replace your DJI product, the DJI Care Refresh plan will be bound to your new replacement, and the original warranty period will continue.

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