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DJI Mini 2 Fly More Combo

Code: dji-mini-2-fly-more-combo
  • $699.00
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DJI Mini 2 Fly More Combo

The DJI Mini 2 Drone Combo featuring Extra Batteries, Propellers and More.

What is the DJI Mini 2 Fly More Combo?

This bundle pack features the DJI Mini 2 Drone and a bundle of extra accessories including 2 extra batteries, propeller holder, charging hub and more.

What does the Mini 2 Fly More Combo come with?

The DJI Mini 2 Fly More Combo bundle includes:

Item

Quantity

DJI Mini 2 Aircraft

1

Batteries

3

Spare Propeller Pairs

3

Remote Controller

1

Charging Hub

1

Shoulder Bag

1

Type-C Charging Cable

1

Propeller Holder

1

Micro-USB RC Cable

1

USB-C RC Cable

1

Lightning RC Cable

1

Spare Control Stick Pair

1

Gimbal Protector

1

Spare Screws

18

Screwdriver

1

USB Charger

1

How much does the Mini 2 Fly More Combo cost?

The DJI Mini 2 Fly More Combo costs just £549 when it launches.

DJI Mini 2 Fly More Combo Package

Frequently Asked Questions

Find out more about the DJI Mini 2 drone.

What colour options are available for DJI Mini 2?

Currently, light grey is the only colour option for DJI Mini 2. However, the DIY Creative Kit is available, which can be used to personalise and decorate DJI Mini 2. 

How much does the DJI Mini 2 weigh?

The standard weight of the aircraft (including battery, propellers, and a microSD card) is 242 grams. Actual product weight may vary. Registration is not required in some countries and regions. Check local rules and regulations before use.

How do I turn on DJI Mini 2 after unboxing?

To ensure transportation safety, DJI Mini 2 flight batteries are set to Sleep mode before shipping. Simply connect the aircraft with the battery charger to activate the battery and begin using. After activating the battery, press the power button once and then press and hold to turn on the aircraft.

What app does DJI Mini 2 work with?

DJI Mini 2 can only be used with the DJI Fly app. You can download the DJI Fly app from major app stores.

How do I activate DJI Mini 2?

Connect your mobile device with the remote controller, then connect with DJI Mini 2 via the DJI Fly app. Follow the app instructions to activate DJI Mini 2.

Where can I find tips about using DJI Mini 2?

DJI Mini 2 comes with a user manual and comprehensive tutorials, which you can get from the Flight Academy in the DJI Fly app.

Does DJI Mini 2 have internal storage? Can I insert a microSD card? If yes, what kinds of microSD cards are recommended?

No. A microSD card is required in order to store images and footage. 

 
Recommended microSD cards are: 
 
16GB: SanDisk Extreme. 
 
32GB: Samsung Pro Endurance, Samsung Evo Plus, SanDisk Industrial, SanDisk Extreme V30 A1, SanDisk Extreme V30 A2, SanDisk Extreme Pro V30 A1, SanDisk Extreme Pro V30 A2, Lexar 633x, Lexar 667x. 
 
64GB: Samsung Pro Endurance, Samsung Evo Plus, SanDisk Extreme V30 A1, SanDisk Extreme V30 A2, Lexar 633x, Lexar 667x, Lexar 1000x, Lexar High Endurance, Toshiba EXCERIA M303 V30 A1, Netac Pro V30 A1 
 
128GB: Samsung Pro Plus, Samsung Evo Plus, SanDisk Extreme V30 A1, SanDisk Extreme V30 A2, SanDisk Extreme Plus V30 A1, SanDisk Extreme Plus V30 A2, Lexar 633x, Lexar 667x, Lexar 1000x, Lexar High Endurance, Toshiba EXCERIA M303 V30 A1, Netac Pro V30 A1.
 
256GB: SanDisk Extreme V30 A1, SanDisk Extreme V30 A2.
Can I take photos or videos without a microSD card?

Yes. However, when a microSD card is not installed, the photos or videos you take will be of a lower resolution (720p). It is recommended to install a microSD card before shooting.

Does DJI Mini 2 support obstacle avoidance?

No. Use DJI Mini 2 with the 360° Propeller Guard to fully protect the propellers and improve flight safety.

Does DJI Mini 2 support automatic Return to Home (RTH)?

Yes. Always be sure to observe the surrounding environment carefully and set a proper altitude to avoid obstacles when using the Return to Home function.

Is there a way to apply to fly in a restricted zone?

Yes. You can apply for permission to operate in restricted flight areas using the DJI Fly app. Apply by tapping “Unlock GEO Zone” in the DJI Fly app, or fill in the required information at https://www.dji.com/cn/flysafe/custom-unlock.

What is the difference between the international version and Japanese version of DJI Mini 2?

The international version of DJI Mini 2 differs from the Japanese version in weight, operating time, battery, and propellers.

Does DJI Mini 2 come in different versions for single-frequency band and dual-frequency bands?

No. DJI Mini 2 supports 2.4 GHz and 5.8 GHz simultaneously. In areas that support both frequency bands, DJI Mini 2 switches to the optimal frequency band and channel according to the signal conditions.

What are the main upgrades of DJI Mini 2 compared to Mavic Mini?

Motors, image transmission, camera performance, intelligent features, and user experience have all improved significantly. The image transmission system is particularly impressive as it has been upgraded to OcuSync 2.0 from enhanced Wi-Fi. An optimised operation process also makes DJI Mini 2 more intuitive. For a full comparison between the DJI Mini 2 and original Mavic Mini, click here.

How is DJI Mini 2 different from Mavic Mini in appearance?

The design has not changed drastically. The main differences are DJI Mini 2 has orange propeller tips, an additional front light, "4K" printed on the lens, a clickable aircraft status indicator, and smoother connection between the rear arm and the aircraft frame.

Are the batteries of DJI Mini 2 and Mavic Mini interchangeable?

No. Mavic Mini will not function with the battery of DJI Mini 2. Although the international version of DJI Mini 2 can use Mavic Mini’s battery, the power will decrease and the total weight will exceed 250 g, requiring registration in some countries and regions. Please check local rules and regulations before use.

Are the remote controllers of DJI Mini 2 and Mavic Air 2 interchangeable?

Yes. Update both the remote controller and the aircraft, and you can use normally after successfully linking the devices.

What are the major parameters of DJI Mini 2's camera?
DJI Mini 2 is equipped with a 1/2.3-inch CMOS sensor with up to 12 million effective pixels.
What are the maximum photo and video resolutions supported by DJI Mini 2?
Photo Resolutions:
4000×3000 (4:3)
4000×2250 (16:9)
 
Video:
4K 24/25/30 fps
2.7K 24/25/30 fps
1080p 24/25/30/48/50/60 fps
Can DJI Mini 2's camera zoom? How do I use it?

DJI Mini 2 supports digital zoom, namely: 4K: 2x 2.7K: 3x FHD: 4x. In the video recording view of the DJI Fly app, tap the zoom icon, touch the screen with two fingers, or use the dial while pressing the Fn button on the remote controller to zoom in.

What photo modes does DJI Mini 2 support?

Single Shot, Interval, Panorama, and AEB Triple Shot.

Does DJI Mini 2 support panorama?

Yes. It supports Sphere, 180°, and Wide-Angle.

Does DJI Mini 2 support manual mode when taking photos and videos?

Yes. You can adjust shutter, ISO, and white balance in M mode.

Does DJI Mini 2 support QuickShots?

Yes. The DJI Fly app QuickShots modes include Dronie, Helix, Rocket, Circle, and Boomerang.

How does DJI Mini 2 provide stabilization?
By 3-axis (tilt, roll and pan) motorised gimbal stabilization.
What advantages does OcuSync 2.0 have compared to Wi-Fi?

OcuSync 2.0 supports both 2.4 GHz and 5.8 GHz frequency bands. It features stronger interference resistance due to automatic frequency switching, delivering video transmission feeds at up to 10 km (when unobstructed, free of interference, and FCC-compliant).

How can I improve signal reception?
The smartphone clamp of the remote controller houses the antennas. Make sure that the antennas are pointed toward the aircraft. Check the user manual for more information about setting the antenna direction. Additionally, 2.4/5.8 GHz wireless devices can cause interference to the signal. Please avoid high-density Wi-Fi signal sources, and consider turning off the Bluetooth on your mobile devices, as well as idle Bluetooth devices.
What is QuickTransfer? How do I use it?

QuickTransfer is an all-new feature of DJI Mini 2. It allows users to quickly transfer photos and videos in the DJI Fly app to the mobile device. With QuickTransfer, users can access the album of the aircraft in the DJI Fly app on the mobile device without connecting to the remote controller, and download photos and videos at 20 MB/s.

Method 1:
 
a. Turn on the aircraft. As the aircraft status indicator automatically begins flashing yellow, press and hold the indicator for two seconds (ensure that the aircraft has been updated to the latest firmware; if the firmware version is 1.0.0.0, press the indicator button twice to switch the light) to turn the light blue, and then to pulsing lights.
b. Enable Wi-Fi and Bluetooth on the mobile device, launch the DJI Fly app, and there will be a prompt to connect to the aircraft.
c. Tap Connect. After a successful connection, you can access the aircraft album and download files at 20 MB/s. Note that when you connect the mobile device with the aircraft for the first time, you need to press the indicator button once to confirm connection.
 
Method 2:
 
When the aircraft is connected to the mobile device via the remote controller, enable Wi-Fi and Bluetooth on the mobile device to connect it with the aircraft. After you enter Playback in the DJI Fly app, tap the QuickTransfer icon in the upper righthand corner, and then you can download photos and videos from the aircraft to your smartphone.
What is the maximum flight time of DJI Mini 2?

The maximum flight time is 31 minutes.

What is the maximum flight altitude of DJI Mini 2?

The maximum flight altitude is 500 m for safety reasons. The maximum altitude may vary in different countries and regions due to local laws. Before flying, please always follow local laws and regulations.

Do I have to remove the propellers for storage and transportation?

No. Please do not bend the propellers as it may affect the flight performance. Using the 360° Propeller Guard for protection when storing.

How often do DJI Mini 2 propellers need to be replaced? How do I change the propellers of DJI Mini 2?

Before each flight, it is necessary to check the propellers for cracks, wear, warp, corrosion, and loose screws. If any of these conditions are present, the propellers should be replaced. Follow the instructions in the user manual to replace the propellers. Use the included screwdriver to change the propellers. Please follow the instructions provided. Remove the two blades and screws on the same arm, and replace with the propellers in the same package with new screws. Attach the propellers with marks to the arms with marks, and the unmarked propellers to unmarked arms. Ensure that the propellers and arms are installed securely before each flight.

What is the maximum wind resistance level of DJI Mini 2?

DJI Mini 2 can hover stably in wind speeds of up to 8.5-10.5 m/s.

What is DJI Mini 2’s maximum service ceiling?

The maximum service ceiling is 4000 m.

What do I need to know before installing the 360° Propeller Guard?

Do not use the 360° Propeller Guard in a windy environment or at an altitude above 2000 m. After attaching the 360° Propeller Guard, there will be restrictions on flight distance and flight altitude. Please refer to the specifications in the DJI Fly app.

How can I charge DJI Mini 2?

You can connect the aircraft to a charger with Type-C cable, or use the Two-Way Charging Hub.

Does DJI Mini 2 have special requirements for the charger? Does it support fast charging?

DJI Mini 2 does not have special requirements for the charger. You can use an ordinary USB charger. DJI Mini 2 supports QC and USB PD fast-charging protocols, and supports up to 29 W of input power.

What are the functions of the Two-Way Charging Hub?

The DJI Mini 2 Two-Way Charging Hub supports QC and USB PD fast-charging protocols, and can charge up to three batteries in sequence. You can also use it for battery storage or as a power bank to charge your mobile device or remote controller via the USB-A port.

How do I maintain DJI Mini 2 batteries?

Before storage, it is recommended to charge the battery to approximately 72%. It is recommended to charge and discharge the battery once every three months to improve battery performance. If the battery level is below 72%, it is recommended to charge it until it is 72% before storing. If the battery level is above 72%, the battery will discharge automatically after 5 days to 72%.

Does updating DJI Mavic Mini 2 require the remote controller? Can I update the aircraft by connecting it to my smartphone?

Updating requires the remote controller instead of your smartphone. You can also download DJI Assistant 2 (Consumer Drones Series) on your computer, and connect the aircraft to the computer to start updating. Download DJI Assistant 2 (Consumer Drones Series) via https://www.dji.com/uk/mini-2/downloads.

Can I use other apps while updating DJI Mini 2 on the DJI Fly app?

No. If you do, the update will fail. You will then need to download the firmware and update it again.

What should I do if the aircraft and battery firmware versions are inconsistent?

Connect DJI Mini 2 to the DJI Fly app. The app will then check firmware compatibility automatically. You should update according to the instructions.

What factors could lead to an update failure?

a. Low battery. Before installing an update, make sure the battery level of the aircraft is above 15% and that of the remote controller is above 20%. 

 
b. Powering off DJI Mini 2 or the remote controller during an update. If this happens, restart DJI Mini 2 and the remote controller, and begin the update again. 
 
c. The internet was disconnected during the firmware download. 
 
d. If the update failure persists or the remote controller does not link with the aircraft, there may be firmware inconsistencies between the devices. In this case, use DJI Assistant 2 (Consumer Drones Series) on your computer to update the aircraft and the remote controller to the latest versions separately. During the update, the aircraft will restart multiple times and automatically shut down after the update has been completed.
What Mavic Mini accessories can be used with DJI Mini 2?
The Mavic Mini DIY Creative Kit, Mavic Mini Snap Adapter, Mavic Mini Propeller Holder, and Mavic Mini Intelligent Flight Battery of the international version of Mavic Mini are compatible with the international version of DJI Mini 2. Although the international version of DJI Mini 2 can use Mavic Mini’s battery, the power will decrease and the total weight will exceed 250 g, requiring registration in some countries and regions. Please check local rules and regulations before use.
Are the DJI Mini 2 Two-Way Charging Hub and Mavic Mini Two-Way Charging Hub interchangeable?

No. The Two-Way Charging Hub of Mavic Mini cannot charge the batteries of DJI Mini 2, whereas that of DJI Mini 2 can charge the batteries of Mavic Mini.

  

Weight

The standard weight of the aircraft (including battery, propellers, and a microSD card) is 242g. Actual product weight may vary. 

Dimensions

Folded: 138×81×58 mm (L×W×H)

Unfolded: 159×203×56 mm (L×W×H)
Unfolded (with propellers): 245×289×56 mm (L×W×H)

Diagonal Distance

213 mm

Max Ascent Speed

5 m/s (S Mode)
3 m/s (N Mode)
2 m/s (C Mode)

Max Descent Speed

3.5 m/s (S Mode)
3 m/s (N Mode)
1.5 m/s (C Mode)

Max Speed (near sea level, no wind)

16 m/s (S Mode)
10 m/s (N Mode)
6 m/s (C Mode)

Max Service Ceiling Above Sea Level

4000 m

Max Flight Time

31 mins (measured while flying at 4.7 m/s in windless conditions)

Max Wind Speed Resistance

8.5-10.5 m/s (Scale 5)

Max Tilt Angle

40° (S Mode)
25° (N Mode)*
25° (C Mode)*
* Up to 40° under strong winds

Max Angular Velocity (by default)*

130°/s (S Mode)
60°/s (N Mode)
30°/s (C Mode)
* Can be adjusted to 250°/s with the DJI Fly app

Operating Temperature

0° to 40°C (32° to 104°F)

Operating Frequency

2.400-2.4835 GHz, 5.725-5.850 GHz

 
Please note that the 5.8 GHz frequency band is currently banned in certain countries, including but not limited to Japan, Russia, Israel, Ukraine, and Kazakhstan. Check local regulations before you fly.

Transmitter Power (EIRP)

2.400-2.4835 GHz:
 
FCC ≤ 26 dBm
CE ≤ 20 dBm
SRRC ≤ 20 dBm
 
5.725-5.850 GHz:
 
FCC ≤ 26 dBm
CE ≤ 14 dBm
SRRC ≤ 26 dBm

Global Navigation Satellite System (GNSS)

GPS+GLONASS+GALILEO

Hovering Accuracy Range

Vertical: ±0.1 m (with Vision Positioning), ±0.5 m (with GPS Positioning)
Horizontal: ±0.3 m (with Vision Positioning), ±1.5 m (with GPS Positioning)

Gimbal: Mechanical Range

Tilt: -110° to 35°
Roll: -35° to 35°
Pan: -20° to 20°

Gimbal: Controllable Range

Tilt: -90° to 0° (default setting) -90° to +20° (extended)

Gimbal: Stabilization

3-axis (tilt, roll, pan)

Gimbal: Max Control Speed (tilt)

100°/s

Gimbal: Angular Vibration Range

±0.01°

Sensing System: Downward

Hovering Range: 0.5-10 m

Sensing System: Operating Environment

Non-reflective, discernable surfaces
Diffuse reflectivity (> 20%,such as cement pavement)
Adequate lighting (lux > 15, Normal exposure environment of indoor fluorescent lamp)

Camera: Sensor

1/2.3” CMOS
Effective Pixels: 12 MP

Lens

FOV: 83°

35 mm format equivalent: 24 mm
Aperture: f/2.8
Focus range: 1 m to infinity

ISO

Video:
100-3200 (Auto)
100-3200 (Manual)
 
Photos:
100-3200 (Auto)
100-3200 (Manual)

Shutter Speed

Electronic Shutter: 4-1/8000 s

Max Image Size

4:3: 4000×3000
16:9: 4000×2250

Still Photography Modes

Single Shot
Interval: JPEG: 2/3/5/7/10/15/20/30/60 s
JPEG+RAW: 5/7/10/15/20/30/60 s
Auto Exposure Bracketing (AEB): 3 bracketed frames at 2/3 EV Bias
Panorama: Sphere, 180°, and Wide

Video Resolution

4K: 3840×2160 @ 24/25/30fps
2.7K: 2720×1530 @ 24/25/30fps
FHD: 1920×1080 @ 24/25/30/48/50/60fps

Max Video Bitrate

100 Mbps

Zoom Range

4K: 2x
2.7K: 3x
FHD: 4x

QuickShot Modes

Dronie, Helix, Rocket, Circle, Boomerang.

Supported File Formats

FAT32 (≤ 32 GB)
exFAT (> 32 GB)

Photo Formats

JPEG/DNG (RAW)

Video Formats

MP4 (H.264/MPEG-4 AVC)

Remote Controller & Video Transmission: Operating Frequency

2.400-2.4835 GHz, 5.725-5.850 GHz

Max Transmission Distance (unobstructed, free of interference)

10 km (FCC)
6 km (CE)
6 km (SRRC)
6 km (MIC)

Signal Transmission Ranges (FCC)

Strong Interference (urban landscape, limited line of sight, many competing signals): Approx. 3 km
Medium Interference (suburban landscape, open line of sight, some competing signals): Approx. 6 km
Low Interference (open landscape abundant line of sight, few competing signals): Approx. 10 km

Remote Controller & Video Transmission: Operating Temperature

10° to 40° C (14° to 104° F)

Transmission Power (EIRP)

2.400-2.4835 GHz
 
FCC ≤ 26 dBm
CE ≤ 20 dBm
SRRC ≤ 20 dBm
MIC ≤ 20 dBm
 
5.725-5.850 GHz
 
FCC ≤ 26 dBm
CE ≤ 14 dBm
SRRC ≤ 26 dBm

Remote Controller: Battery Capacity

5200 mAh

Remote Controller: Voltage

1200 mA 3.7 V (Android)
700 mA 3.7 V (iOS)

Remote Controller: Supported Mobile Device Size

Max length: 92 mm

Remote Controller: Supported USB Port Types

LightningMicro USB (Type-B) USB-C

Video Transmission System

OcuSync 2.0

Live View Quality

Remote Controller: 720p/30fps

Max Bitrate

8 Mbps

Latency (depending on environmental conditions and mobile device)

About 200 ms

Charger Input

100-240 V, 50/60 Hz, 0.5 A

Charger Output

12V 1.5 A / 9V 2A / 5V 3A

Charger Rated Power

18 W

Intelligent Flight Battery: Capacity

2250 mAh

Intelligent Flight Battery: Voltage

7.7 V

Intelligent Flight Battery: Charging Voltage Limit

8.8 V

Intelligent Flight Battery: Battery Type

LiPo 2S

Intelligent Flight Battery: Energy

17.32 Wh

Intelligent Flight Battery: Weight

86.2 g

Intelligent Flight Battery: Charging Temperature

5° to 40°C (41° to 104°F)

Intelligent Flight Battery: Max Charging Power

29 W

App

DJI Fly

App: Required Operating System

iOS v10.0 or later. Android v6.0 or later.

Supported SD Cards

UHS-I Speed Class 3 or above is required. A list of recommended microSD cards can be found below.

Recommended microSD Cards

16 GB: SanDisk Extreme
 
32 GB: Samsung Pro Endurance, Samsung Evo Plus, SanDisk Industrial, SanDisk Extreme V30 A1, SanDisk Extreme V30 A2, SanDisk Extreme Pro V30 A1, SanDisk Extreme Pro V30 A2, Lexar 633x, Lexar 667x
 
64 GB: Samsung Pro Endurance, Samsung Evo Plus, SanDisk Extreme V30 A1, SanDisk Extreme V30 A2, Lexar 633x, Lexar 667x, Lexar 1000x, Lexar High Endurance, Toshiba EXCERIA M303 V30 A1, Netac Pro V30 A1
 
128 GB: Samsung Pro Plus, Samsung Evo Plus, SanDisk Extreme V30 A1, SanDisk Extreme V30 A2, SanDisk Extreme Plus V30 A1, SanDisk Extreme Plus V30 A2, Lexar 633x, Lexar 667x, Lexar 1000x, Lexar High Endurance, Toshiba EXCERIA M303 V30 A1, Netac Pro V30 A1
 
256 GB: SanDisk Extreme V30 A1, SanDisk Extreme V30 A2

DJI Mini 2 Drone x 1

DJI Mini 2 Intelligent Flight Battery × 3

DJI Mini 2 Propellers (Pair) × 3

RC Cable (Standard Micro-USB Connector) × 1

RC Cable (USB Type-C Connector) × 1

RC Cable (Lightning Connector) × 1

Control Sticks (Pair) × 1

Mavic Mini Screwdriver × 1

DJI Mini 2 Screws × 18

Mavic Mini Gimbal Protector × 1

Communication Cable-USB-C × 1

DJI Mini 2 Propeller Holder × 1

DJI Mini 2 Manuals × 1

DJI Mini 2 Two-Way Charging Hub × 1

DJI 18W USB Charger × 1

DJI Mini 2 Shoulder Bag × 1

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delivery information

FREE UK Delivery for orders over £99

All parcels are packed with adequate protection and fragile items are sufficiently re-enforced to protect the item while in transit.
 
All our items have a weight value; you pay for the combined weight of all items in the order. We keep all rates as low as possible and we never over-charge you for postage.
 
Please remember that most postal and courier services only deliver on working days (Mon-Fri). If you need delivery on a Saturday, please choose one of our Saturday delivery options.
 
We process orders Monday to Friday. Your order will be shipped the same day if your order is placed before 3pm.
 

UK Delivery Option

Option

Details

DPD Next Day

Item will be delivered the next working day.
Free when you spend £99

DPD 10:30am Delivery

Item will be delivered by 10:30am on the next working day.

This option costs £12.

DPD Saturday Delivery

Item will be delivered on the next Saturday.

The option costs £15.

Option

Details

Royal Mail First Class

Item will be delivered the next working day.

This option costs £7.

Option

Details

Collect from Heliguy

Pick up your items from Heliguy HQ, at Unit 9,

Jupiter Court, Orion Business Park, North Shields,
NE29 7SE. We are open Monday to Friday, 9am to 5pm.
This option is free.

International

Delivery Information

We offer a comprehensive shipping service to countries around the world. For more information about costs and length of delivery, please see details on costs and delivery estimates in the checkout when you are buying your item.

Get in touch

Telephone

Delivery Information
 

UK: 0845 838 8652

Int: +44 (0)191 296 1024
We endeavour to ship all items as fast as possible. Occasionally during peak times orders can take longer to ship - please accept our apologies if this is the case.

We only ship to a credit/debit card's billing or a business address.

Additional fraud checks may need to be carried out and identities verified - this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible. The time can be reduced by checking for emails from Heliguy.com and supplying a daytime contact number with your order.

Next-day delivery is available subject to stock availability, cleared funds and customer address verification. We will send your order by the quickest means possible at the rate you have paid.
 
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Great service, quick delivery, grand price!!

November 1,2020

.

Great deal on the product, delivered the next day securely within the allotted time slot

October 5,2020

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Great deal on the product, delivered the next day securely within the allotted time slot

October 5,2020

.

The best online seller,
Easy purchase process,
5 stars.

October 4,2020

.

Great service

October 3,2020

NOVEMBER

Friday

6

November

From: phil wright

Happy

Thankyou

Tuesday

3

November

From: Edd

Happy

Brilliant

Monday

2

November

From: Brian Stone

Happy

Well, it was a bad situation for us because the enterprise was not working from the begining. We kept trying to use it because it would work right and then stop working. (We thought we were doing something wrong) It took several days longer to get a response from your people too. I was under pressure from my work to get this project done with thermal imagining of a lot of roofs. However, I would say that once I was able to talk to Mike about the problem, he was very quick in getting things corrected. All of my emails had quick responses and when I talked to a person, they seemed to really care about helping me out. I get the sense that they really do have good customer service and care about the customer. I was having a unique problem and it just took them a little while to figure out what they were going to do about it.

Monday

2

November

From: Dave Deans

Happy

Hi Steve, thank you for all of your time this afternoon; it's much appreciated. thank you for your patience and for such detailed responses to all of my questions; I will definitely be back in touch in due course. Best regards Dave

OCTOBER

Friday

23

October

From: Veronica Millard

Happy

Very helpful, many thanks

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