Heliguy Repair Refresh offer protection on your new drone at very competitive prices. Heliguy's Repair Refresh will help protect your drone from these mistakes, equipment malfunction and more. Having to pay for an entirely new piece of equipment, or expensive repairs can really sting. We developed Repair Refresh to ensure that our customers have the opportunity to avoid these later costs wherever possible. Please note: Repair Refresh can be purchased within five days of receipt of your equipment. Your equipment must be purchased from Heliguy.
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If you need to speak with us, don't hesitate to phone us on 862-298-5964. You can email us at [email protected] should you have any queries.
HELIGUY.com™ Repair Refresh can be purchased up to five days after the receipt of your drone.
As soon as Repair Refresh is purchased, the time and date are automatically logged and activated by HELIGUY.com™, linking it to your original drone purchase details.
HELIGUY.com™ Repair Refresh covers your equipment in the event of the following events:
Damaged during transit
You damage your equipment on holiday (free shipping for your Repair Refresh claim only applies when claiming from the UK).
Your Repair Refresh period lasts for 12 months from the date of purchase. If you make a claim within the 12-month period, the cover immediately expires at the point of successful repair or replacement.
HELIGUY.com™ Repair Refresh does not cover lost or stolen equipment. HELIGUY.com™ suggests contacting your insurance company for this kind of cover.
If a drone suffers a crash, and flight logs show that the pilot's stick maneuvers indicate an intentional or reckless crash, then cover will not be valid on this occasion.
Repair Refresh is available to people outside of the UK, but international shipping is not included in the cover.
Simply follow the steps below if you've purchased a Repair Refresh policy and your equipment has been damaged.
Book a claim ticket: Following your drone crash or damage to your aircraft, you’ll need to book a ticket using the HELIGUY.com™ Support System via our website. Alternatively, call us on 862 298 5964 or email us at [email protected] and you will be instructed to complete a repair claim form.
Send your equipment to us: We'll send you a pre-paid postage label within 48 hours to cover your courier postage. Arrange a time that’s convenient for you for the equipment to be collected by the courier. Free shipping only applies to UK mainland, so international shipping must be paid at the rate provided at point of claim.
Equipment assessed by the technical team: Once received, our DJI-approved technicians will evaluate your equipment to see whether it can be repaired or if a replacement is required. We will not send out a loan aircraft in the meantime. If you’re interested in a policy that includes instant loan drones to ensure service continuity, please contact us on 862 298 5964, or email [email protected]
Repaired or replaced: If possible, your aircraft will be repaired as per our standard repair process. If a replacement is required, we will locate an appropriate like-for-like replacement. Please note that only the damaged item will be replaced. We will work hard to get your drone repaired or replaced within 10 working days.
Drone flight tested: Following a repair or replacement, the technical team will complete a flight test to ensure complete functionality of your equipment.
Aircraft returned: Your aircraft will be returned to you via courier next-day delivery.