heliguy™ is an industry-leading one-stop drone shop offering retail, training, repairs, and rentals, all centralised around the heliguy.com website.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Executive.
In this role, you will be responsible for providing excellent customer support and maximising sales opportunities.
As a Customer Sales and Service Specialist you will be the first point of contact for our customers.
A typical day will involve addressing inquiries, resolving issues, and providing timely and professional responses via phone, email or in person, to ensure a positive customer experience by understanding their needs and providing appropriate solutions.
- Actively engage with potential customers, promoting our products and services to drive sales growth.
- Proactively identify sales opportunities and convert leads into customers.
- Meet or exceed sales targets and contribute to the overall success of the company.
- Develop a deep understanding of our products, their features, and benefits.
- Stay updated with industry trends and new product releases to effectively communicate product information and address customer inquiries.
- Manage customer orders from start to finish, including accurate order entry, tracking, and resolution of any order-related issues.
- Collaborate with internal teams to ensure seamless order fulfilment and delivery.
- Cultivate and maintain strong relationships with existing customers to foster loyalty and repeat business.
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Utilise customer relationship management (CRM) software to manage customer interactions, track sales activities, and maintain accurate and up-to-date customer records.
- Stay updated with industry trends, market conditions, and competitor activities.
- Continuously seek opportunities to improve processes, enhance customer satisfaction, and drive sales efficiency.
Troubleshooting and Support
- Assist customers with problem-solving related to our products and services.
- Collaborate with the technical support team to escalate and resolve complex technical issues.
Excellent Communication Skills
- Strong verbal and written communication skills.
- Ability to engage with customers, build rapport, and effectively convey product information and solutions.
- Passionate about delivering exceptional customer service and exceeding customer expectations.
- Ability to empathise with customers and provide appropriate resolutions.
- Demonstrated ability to meet or exceed sales targets and drive revenue growth. Strong negotiation and persuasion skills.
- Proven ability to identify and capitalise on sales opportunities.
- Comfortable with technology and ability to learn and understand complex technical concepts related to drone products and services.
- Previous experience in providing technical support is an advantage.
- Strong analytical and problem-solving abilities.
- Ability to identify customer needs, troubleshoot issues, and find effective solutions in a fast-paced environment.
- Collaborative mindset with the ability to work effectively in a team-oriented environment.
- Willingness to support colleagues and contribute to a positive work environment.
- Excellent time management and organisational skills.
- Ability to prioritise tasks, handle multiple inquiries simultaneously, and meet deadlines.
- Proficient in CRM and Office Software and experience working with customer relationship management (CRM) software and proficiency in Microsoft Office applications (Word, Excel, Outlook).
If you are passionate about technology, have a sales-driven mindset, and thrive in a customer-centric environment, please get in touch!
Submit your CV/portfolio and a brief cover letter outlining your relevant experience and interest in heliguy™.