What is DJI Care Enterprise and what options are available?
DJI Care Enterprise offers comprehensive protection for your DJI Enterprise drone fleet. Two packages are available: DJI Care Enterprise Plus and DJI Care Enterprise Basic.
It provides DJI Enterprise products with coverage for a range of accidental damages, such as collisions, water damage, and misoperation. DJI Care Enterprise Plus also covers flyaways.
The table below shows the benefits of DJI Care Enterprise Plus vs DJI Care Enterprise Basic.
DJI Care Enterprise Plus | DJI Care Enterprise Basic | |
|---|---|---|
Service model | Unlimited free repairs within the coverage limit | Affordable replacements |
Service quantity | No limit | Twice a year |
Service charge | Free repairs | Low-cost replacement |
Coverage for your whole fleet | DJI Enterprise products bound to DJI Care Enterprise Plus at the same period ( within 30 days ) can share the total coverage | - |
Turnaround time | Prioritised repair | DJI Care Express |
Flyaway coverage | 1 flyaway per year. Supported aircraft: DJI Matrice 30, DJI Matrice 30T, DJI Mavic 3 Enterprise, DJI Mavic 3 Thermal, DJI Mavic 3 Thermal Advanced, DJI Mavic 3 Multispectral, DJI Matrice 4T. DJI Matrice 4E. Flyaway fee applies. | - |
Factory maintenance | 1 factory maintenance per year. Supported aircraft: DJI Matrice 30, DJI Matrice 30T, DJI Matrice 30T Dock Version, DJI Mavic 3 Enterprise, DJI Mavic 3 Thermal, DJI Mavic 3 Thermal Advanced, DJI Mavic 3 Multispectral, DJI Matrice 350 RTK, DJI Matrice 3D, DJI Matrice 3TD. | - |
Annual free battery replacements | Two free battery replacements - supported aircraft: DJI Matrice 350 RTK, DJI Matrice 3D, DJI Matrice 3TD, DJI Matrice 4D, DJI Matrice 4TD. One free battery replacement - supported aircraft: DJI Matrice 400 | - |
Service period | Up to 3 consecutive years | Up to 3 consecutive years |