Privacy Policy for Colena, trading as heliguy™

How we collect, use, and store your personal data

Privacy Policy

If you have questions or complaints regarding our Data Use Policy or Privacy Policy, please contact us.

At Colena Ltd, we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.

  3. Information that you provide when you communicate with us by any means.

  4. Basic Information on transactions like transaction id, payment deducted, payment details, payer id etc... but NO information about your credit card.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Use Of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.

  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.

  2. Where we are legally required by law to disclose your personal information.

  3. To further fraud protection and reduce the risk of fraud.

Third-party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the UK GDPR and the Data Protection Act 2018 you have the right to access any information that we hold relating to you, free, one month.

Marketing and how to opt out

  • Customers:

    if you purchase our services, we may email you about similar products, training and services. We give you the chance to opt out when you order and in every email.

  • Newsletter and alerts:

    we only send these if you sign up. We use a confirmation email for newsletter sign-ups.

  • Business contacts:

    we may contact people at companies and public bodies individually, by email or phone, where we believe our services are relevant to their work. We never buy email lists or send bulk unsolicited email.

You can stop marketing at any time by clicking "unsubscribe" in any email, replying to any email, or contacting info@heliguy.com. We will stop straight away and record your choice so no one at Heliguy contacts you for marketing again. We will still send messages about orders, bookings and services you use.

Website, cookies and visitor tracking

We use strictly necessary cookies to run the website, for example to keep items in your basket. We only use analytics and marketing cookies and similar technologies if you accept them in our cookie banner. You can change your choice at any time using the "Cookie settings" link at the bottom of every page. Our Cookie Policy lists the cookies we use and what they do.

If you accept marketing cookies

  • We use HubSpot, Klaviyo and Clay to understand which pages of our website you visit. If you are already in our records (for example, because you filled in a form or bought from us), this activity may be linked to your record to help our team offer relevant information and support.

  • Advertising partners such as Google, Meta and LinkedIn may use cookies to show you relevant adverts and measure their effect.

Company-level visitor identification

With your consent to marketing cookies, we use marketing services that give us business information such as the company name and industry. This identifies organisations, not individual people. We use it to understand which organisations are interested in our services and to improve our website.

Data Sharing

The information collected may be shared with trusted third-party service providers who process data on our behalf to generate insights. These providers operate in compliance with GDPR and other relevant data protection laws.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.

  • Email: info@heliguy.com

  • Phone: +44 (0)191 296 1024.