Heliguy Support: Still Having Trouble Updating Your Inspire?

Heliguy Support: Still Having Trouble Updating Your Inspire?

We’ve previously posted about the dreaded ‘RC Signal Lost’ issue some Inspire 1 owners are having when updating their craft. Unfortunately, we’re still hearing that people are having trouble with this, especially those using iOS devices. Currently, for many Inspire 1 users with the DJI app on their Apple device, the remote controller version is... Read More

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We've previously posted about the dreaded 'RC Signal Lost' issue some Inspire 1 owners are having when updating their craft. DJI Inspire 1 Pro Unfortunately, we're still hearing that people are having trouble with this, especially those using iOS devices. Currently, for many Inspire 1 users with the DJI app on their Apple device, the remote controller version is appearing as 'N/A'.  This means that the device is not aware of the remote controller's version and, as a result, won't prompt you to update. When applying the latest version of the DJI Inspire's firmware, remember that it's crucial to update the craft before updating the controller. DJI China have stated that they are aware of this issue and are working on a solution.

Updating Your Inspire 1: Heliguy's Advice

Here is some advice from Heliguy's tech team on how to resolve this issue:
  1. First, the user needs to go into Camera View > Settings and scroll down to the bottom
  2. Click into the About section, which should tell you the controller version
  3. If it says N/A (which is a problem for many iOS users) the device is refusing to read the software version, unplugging and plugging the cable back in sometimes fixes this
If the problem persists, we ask the user if they know anyone with access to an Android device as these are more reliable for showing the software version. If the version is below 1.6, the app will request that the customer updates. However, if the customer is already running v1.6 when you check the remote controller this means that their Inspire is not on v1.8 yet. There are two ways to handle this:
  • Update the craft to v1.8 manually.
OR
  • Downgrade the controller to v1.5.8 by keeping your finger on the Hat Icon. After the downgrade happens you must reboot the controller and if everything's working you will be able to go back to the About section and it will show the correct version.
Hopefully by following one of these approaches, you'll be able to avoid the 'RC Signal Lost' error and keep your Inspire 1 issue free.

Contact Us

If, after following our advice, you're still experiencing difficulties, get in touch for a discussion with our tech team. Call: UK: 0845 838 8652 Int: +44 (0)191 296 1024 Email: info@heliguy.com Keep checking back to Heliguy Insider for expert support and, of course, the latest news from the drone industry.  

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