Heliguy

Contacts

Sales, Technical & Training

Contact Information

Sales and Service - info@heliguy.com
Technical - techteam@heliguy.com
Training - training@heliguy.com

Telephone - 0191 296 1024

Colena Ltd
Unit 9, Jupiter Court,
Orion Business Park,
North Shields,
Tyne & Wear,
NE29 7SE
United Kingdom

Company No. : 05819252
D-U-N-S No. : 77-916-1210
UKRLP No. : 10090236

Opening Hours

Order Online 24/7/365

Office Hours (GMT):
Monday - 8:00 - 17:00
Tuesday -  8:00 - 17:00
Wednesday -  8:00 - 17:00
Thursday -  8:00 - 17:00
Friday - 8:00 - 17:00
Saturday - Closed
Sunday - Closed

UK Bank Holidays - Closed

Communications outside of office hours will not be answered immediately.

You will be contacted as soon as possible once the office reopens.

FREE next day delivery when you spend over £99.

Orders placed before 3pm will be dispatched same day.

We use DPD which is tracked and insured.*

Weekend delivery options available!**

* Other options available
** Enter your shipping address at checkout to see relevant shipping options.

Extended returns policy

*Product must not be activated.

Instant replacement of DOA (Dead On Arrival) products, including fault diagnosis over the phone with one of our 4 technicians, free returns and replacements of faulty items.

Warranty repairs and replacements at no extra cost including access to repairs infrastructure in the UK from a DJI Approved Repair Centre.

Firmware upgrade and setup support if required.

Data analysis and premium customer support for Heliguy™ customers.

Repair Centre

End of Life - the product and accessories are no longer being produced, new parts will not be available and it will not be supported by future updates.

End of Production – the product has been discontinued and no more will be produced.

End of Availability - sales of this product by DJI are discontinued, but you might still find stock with an enterprise dealer like heliguy™.

End of Development - DJI will not provide software updates unless there is a security issue that needs to be fixed

End of Service - DJI will not provide maintenance or technical support for this product, but you might still find parts and repair services from a DJI repair centre like heliguy™

Heliguy

Contacts

Contact Information

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