heliguy™ will organise the return of products over £100, removing the hassle of this process for our customers. We will liaise with you to send you a DPD returns label, or to arrange an in-person drop-off at heliguy™ HQ, if that is more convenient.
In the event of a technical fault, returns will be free (and a replacement/refund will be issued). In all other cases, a returns fee will apply.
Where returns are not free, the cost (standard return costs apply) will be deducted from the subsequent product refund, where applicable.
For items under £100, we kindly ask our customers to arrange their own returns. heliguy™ will, however, organise a DPD label for a product which has a technical fault.
To return items to us, please send the items to this address:
Unit 9, Jupiter Court, Orion Business Park
Tyne and Wear