Frequently asked questions
Common Queries about Refunds and Returns to HELIGUY.com™
Yes - provided your item is unopened and unactivated.
The cancellation period concludes 50 days after the day on which the goods come into the physical possession of the consumer or a person, other than the carrier, identified by the consumer to take possession of them. The customer will pay for the shipping of the item back to us.
For a full refund to be provided the item cannot have been used in any manner.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we can accept items as returns if they have been opened or inspected as you would do in a retail environment.
However, for a full refund to be provided the item cannot have been used in any manner.
To receive a full refund for your item, the goods must be 'as new'. This includes all original accessories, undamaged packaging and any additional extras.
Activities that constitute being 'used' include, but are not limited to, being charged, activated, flown, updated or installed.
The final decision on whether or not a product is considered used lies with HELIGUY.com™.
Once a DJI product has been activated, it is considered used.
A restocking fee will apply for returning DJI equipment that has already been activated.
Any items that are used and damaged are not covered by this clause.
Got a question about refunds or returns?
Contact our team in the UK or USA today for advice.