Question 1

Is Repair Refresh the same as insurance or warranty?

Accepted Answer

No, it is not. Repair Refresh protects you against pilot error, as well as product failure. The warranty that comes with your DJI drone will only be used in the case of product failure. In addition, you’ll get all your support and replacement parts from the UK - significantly reducing the turnaround time for repairs or replacements. Repair Refresh is also not a substitute for commercial drone insurance.

Question 2

What does heliguy™ Repair Refresh cover?

Accepted Answer

heliguy™ Repair Refresh covers your equipment in the following circumstances: Pilot error Accidental damage Water damage Damaged during transit You damage your equipment on holiday (free shipping for your Repair Refresh claim only applies when claiming from the UK). Repair Refresh cover lasts for 12 months from the date of purchase. If you make a claim within this 12-month period, the cover immediately expires at the point of successful repair or replacement. Repair Refresh is only valid for items purchased from heliguy™ and each policy is only valid against the item it is logged against. heliguy™ Repair Refresh does not cover lost or stolen equipment. heliguy™ suggests contacting your insurance company for this kind of cover. If a drone suffers a crash, and flight logs show that the pilot's stick manoeuvres indicate an intentional or reckless crash, then cover will not be valid on this occasion.

Question 3

When must I purchase Repair Refresh crash cover?

Accepted Answer

You must purchase Repair Refresh within seven days of receiving the corresponding equipment from heliguy™. Repair Refresh automatically activates upon purchase of the cover. You will not receive any documentation. Each heliguy™ Repair Refresh policy is valid for a period of up to 12 months. It expires upon the first successful claim within this period or, if no claim is made, it expires at the end of the 1-year period. The policy cannot be renewed upon expiry or completion.

Question 4

Is Repair Refresh different to DJI's Care Refresh?

Accepted Answer

heliguy™ Repair Refresh is not the same as DJI Care Refresh, which is a separate crash cover policy. Key differences include the service period, payment plans, and the number of replacements. In general, heliguy™ Repair Refresh can be around 45% cheaper than Care Refresh. The table below shows the key differences between the two policies. heliguy™ Repair Refresh DJI Care Refresh Length Up to 1 year Up to two years, depending on policy Repairs Or Replacements One Up to four, depending on policy Price One-off fee, including policy and repair/replacement Policy fee, then additional cost for each replacement Renewal Option No Yes Repair Location UK - heliguy™ in-house Repair Centre Europe - DJI's Service Centre

Question 5

Can I get Repair Refresh if I’m buying from outside the UK?

Accepted Answer

You can get Repair Refresh if purchasing from outside the UK, but international shipping is not included in the cover. Shipping must be covered by the user for all units that need to be shipped to and from countries outside the UK.

Question 6

How long does Repair Refresh cover last and how many claims can I make?

Accepted Answer

Each Repair Refresh policy lasts up to 12 months. You are eligible for one claim during this 12-month period, beginning when you purchase Repair Refresh. This will expire upon the first successful repair or replacement. If you do not claim within the 12-month period, the cover will automatically lapse. Repair Refresh cannot be renewed - either upon the completion of a successful claim or once the cover has expired after a year.

DJI Mini 5 Pro Repair Refresh

50-days return policy

Next-day delivery - order before 3 pm

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