Question 1

What’s the difference between Repair Refresh and warranty?

Accepted Answer

Repair Refresh protects you against pilot error, as well as product failure. The warranty that comes with your DJI drone will only be used in the case of product failure. In addition, you’ll get all your support and replacement parts from the UK - significantly reducing the turnaround time for repairs or replacements.

Question 2

Is Repair Refresh different to DJI's Care Refresh?

Accepted Answer

heliguy™ Repair Refresh is not the same as DJI Care Refresh, which is a separate crash cover policy. Key differences include the service period, payment plans, and the number of replacements. In general, heliguy™ Repair Refresh can be around 45% cheaper than Care Refresh. The table below shows the key differences between the two policies. heliguy™ Repair Refresh DJI Care Refresh Length Up to 1 year Up to two years, depending on policy Repairs Or Replacements One Up to four, depending on policy Price One-off fee, including policy and repair/replacement Policy fee, then additional cost for each replacement Renewal Option No Yes Repair Location UK - heliguy™ in-house Repair Centre Europe - DJI's Service Centre

Question 3

How much is a drone repair?

Accepted Answer

The cost of a drone repair depends on the nature and extent of the damage. Our in-house technicians will always conduct a thorough inspection upon receipt of your drone and issue you with a quote for approval before starting any repair work.

Question 4

Is Repair Refresh the same as insurance or warranty?

Accepted Answer

No, it is not. Repair Refresh protects you against pilot error, as well as product failure. The warranty that comes with your DJI drone will only be used in the case of product failure. In addition, you’ll get all your support and replacement parts from the UK - significantly reducing the turnaround time for repairs or replacements. Repair Refresh is also not a substitute for commercial drone insurance.

Question 5

Where do I send a DJI drone for repair?

Accepted Answer

If your DJI drone is broken, you can send it to heliguy™ for our in-house, DJI-trained technicians to carry out the required repairs. heliguy™, the UK’s leading drone specialist, has repaired thousands of drones and offers a fast-track repair service.

Small Drone Service

50-days return policy

Next-day delivery - order before 3 pm

Overview

Specifications

FAQ

Heliguy Services

Small Drone Service

Comprehensive Support

Accreditation