Are Drones the Future of Delivery?

Are Drones the Future of Delivery?

The idea of drones deliveries has captured the public's imagination in recent months. We investigate this exciting prospect with input from Amazon & Zipline.

Last updated: Mar 03, 2021

10 minute read

DroneDeliveryBlogBanner Since the beginning of 2016, it seems that there isn’t a day that goes by without drones featuring in the media. This is the result of a surge in consumer awareness and increased sales but also the prospect of their use in a variety of commercial scenarios. The most recent poster-child for unmanned aerial progress is the potential for a fleet of remote delivery craft for large retailers. With huge names like Amazon and Google attached to schemes which have been given the go ahead (only for tests, as of writing) it’s safe to assume that it won’t be too long until we’ll be receiving our online impulse buys courtesy of drones. With a seemingly equal split between alarmist tabloids condemning drones and excitable tech commentators praising the plans, heliguy™ looks at the growing demand for drone delivery services, the companies pioneering in this field and investigates the pros and cons of unmanned aircraft becoming the future of courier solutions.


It’s possible to argue that drones have been used for delivery since their invention, as a means to transport images, footage and a wide range of data. Already replacing the pricier option of manned helicopters on film sets, farms and offshore rigs – the range of compatible sensors have turned drones into valuable tools for both commercial and industrial enterprise.

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However, the public’s first inclination that drones were a viable method for conveying physical goods came when, in 2013, Amazon’s CEO Jeff Bezos announced plans to push for half-hour delivery slots via a cargo network of drones by 2017. While there were undoubtedly others looking into this possibility, Bezos’ announcement kick-started the race to roll-out commercial drone delivery services. The most recent announcement has come from Google (or more specifically their parent company ‘Alphabet’) who are beginning tests of ‘Project Wing’ in the US as of this month. With ‘Prime Air’ getting the green light for tests in Cambridgeshire and numerous start-ups clamouring to enter this revolution on the ground floor you can expect swift progress towards a viable unmanned delivery fleet. Of course, the success of these schemes depends on individual countries’ airspace regulations and rigorous safety testing but we’ll delve deeper into this after a closer look at the companies spearheading these advances.

The Main Players

Read on to learn more about the current frontrunners of drone delivery innovation and some insider insights from the companies themselves. DroneDeliveryMainPlayersImage

Amazon - 'Prime Air'

The most logical choice to dominate the drone delivery sector, Amazon have established themselves as bullish proponents of consumer convenience. Although they’ve currently had to settle for a fleet of rented cargo planes adorned with their ‘Air’ branding, Amazon show no signs of giving up on Bezos’ 30-minute pledge. Their trusted position will give them a lot of leverage in their attempts to get their deliveries airborne and a slew of recent patents including ‘drone nests’ for recharging on the fly and LED safety warnings to keep customers safe shows just how serious they about their ‘Prime Air’ project. Here’s what Amazon said to heliguy™ on the subject of ‘Prime Air’:


“At Amazon, we start with the customer and work backwards. We began thinking about ways in which we could get items to customers in 30 minutes or less; the idea of Prime Air was born from there.

Our recent announcement with the UK Government brings us one step closer to realising this amazing innovation for our customers.

We won’t launch Prime Air until we are able to demonstrate safe operations it’s a commitment we’ve made to our customers.

We are excited about Prime Air. Drones and robots are increasingly capable of taking on tasks and creating efficiencies, in turn increasing human potential.”

Christina Hill, Spokesperson – Amazon Prime Air


Google / Alphabet - 'Project Wing'

Announced in 2014 as a direct response to ‘Prime Air’ by a pre-Alphabet Google, they have gone on to put $35m of investment into the research of unmanned flights and the potential of drones as a means of delivery. They have been cleared by the US Federal Aviation Administration (FAA) to conduct testing with a view to rolling out these services by next year, in direct competition with Bezos’ online retail giant. GoogleTrustedStoreImageLink These tests carried out by Google, will not only focus on deliveries but will reportedly look into improving the use of drones for industrial inspections and emergency services. However, the cornerstone of Alphabet’s ‘Project Wing’ are the delivery drones which they claim will provide vendors with an advantage through swift delivery times, attracting increasingly convenience driven customers.  

Zipline - 'Zip Fleet'

A widely publicised start-up that has seen success using drones to distribute medical supplies across Rwanda in partnership with their government, Zipline illustrates that drone delivery is not all about consumerism. Using a fleet of fixed wing drones known as ‘Zips’, the company is able to distribute aid across an entire country from a single home base. The ability to rapidly convey medicine and lifesaving blood for transfusions to remote areas, especially underprivileged communities such as those in Rwanda truly shows the good that drones can do. Having seen huge success since their launch in 2014, the California-based drone delivery company are now setting their sights closer to home. They’re looking to expand their scope to include rural communities in Maryland, Nevada, and Washington, including some Native American reservations. The end goal is to successfully deliver life-saving materials to remote areas across the US, as it has in Rwanda. We reached out to Zipline who had this to say about their success so far:


“Zipline is building an instant medical delivery service for the world. We're excited to be underway in Rwanda and look forward to bringing our lifesaving technology to the United States very soon.”  

Justin Hamilton, Spokesperson - Zipline



While the majority of the headlines are being grabbed by the aforementioned companies, this isn’t to say that there aren’t others jostling to get in on the drone delivery market. Large retailers such as Walmart have announced plans to use drones within their service model and, unsurprisingly, so have large logistics companies such as UPS.

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As drone usage becomes commonplace in industries such as agriculture and surveying, it’s not surprising that retailers and couriers are beginning to look at the potential benefits offered by unmanned aircraft whether it’s in their warehouses or as part of a delivery fleet. It will be interesting to see where this nascent market goes over the next few years and who will emerge as the dominant force. Now it’s time to look at the plethora of use cases available to those interested in pursuing drone delivery.

How is Drone Delivery Being Utilised?

Over the past few months, use cases have sprung up across the ecosystem ranging from healthcare to retail and even takeaway delivery, so much variety that it’s hard to keep track. Whether it’s a DJI Inspire 1 serving ice cream on a beach in Lincolnshire or a fixed wing aircraft delivering blood for transfusions and essential medical supplies to rural communities in Africa, drones have proven to be up to the task. See below for our take on the most widely discussed use cases for drone delivery. DroneDeliveryPotentialUses  


The most talked about sector when it comes to drone delivery, Amazon peaked public imagination with their announcement of ‘Prime Air’ and the promise of 30-minute delivery times. With consumers becoming increasingly driven by convenience and the push for shorter wait times, it’s not unthinkable that we’ll see courier drones making deliveries of everything from the weekly shop to newly released electricals in the next few years.  


As has been demonstrated by start-ups such as Zipline, drones can be a true force for good. Connecting remote communities with essential medical supplies and blood for transfusions would ensure that people receive the same level of care no matter their geographic location. We could see the healthcare sector change to become much more inclusive with the addition of drones and this is certainly no bad thing.  

Industrial Maintenance

Hard-to-reach work sites such as offshore rigs would greatly benefit from drones’ ability to carry parts to and from the mainland with greater ease than manned aircraft. Drones also improve levels of safety on board these structures, allowing engineers to survey and maintain the rig without having to put themselves in harm’s way. Also, with drone sensors becoming increasingly advanced, it’s not only the oil and gas industry that will benefit from their use as both a surveying and conveyance tool.  

Disaster Relief

When emergency services are unable to reach those affected by natural disasters or other destructive incidents, drones offer the ability to map out the area and scan for survivors allowing for more effective rescue and aid efforts. These tactics are already being employed by search and rescue teams, and various emergency services departments, ensuring that enough data is gathered to optimise the safety of those caught up in disaster situations and that life-saving supplies reach them without endangering any more lives in the process.

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Pros & Cons

As is always the case when disruptive technology enters a new market there will be a debate focusing on its relative merits and shortcomings. In the interest of objectivity, here are the most frequently cited pros & cons with regards to drone delivery.   ProsImage Convenience Of course, the most immediate benefit of having a fleet of drones capable of delivering to your door in as little as 30-minutes is how convenient it would be. As the convenience culture demands more and more from retailers, the ability to provide them with goods within the hour while reducing the margin for human error is a big plus for many. Strengthening Connections with Rural Communities A more philanthropic benefit of drone delivery is its ability to connect with areas that would have previously been considered remote and hard-to-reach. This could be lifesaving in terms of conveying medicine or blood for transplants or simply allowing greater access to a more rapid version of existing retail delivery. Reducing Downtime With the reality of self-charging, autonomous delivery drones turning rapidly from science fiction to highly probably, their usage alongside current delivery methods allows for less downtime between each delivery. This benefits both the companies employing drone services and their customers in the form of both increased profits and consumer satisfaction.   ConsImage Regulations In many countries, governments and aviation authorities are still in the process of deciding how best to regulate drones. The UK is often cited as one of the best examples of progress in this area and, as such, is where Amazon are looking to test their ‘Prime Air’ scheme. However, tests are one thing, but receiving permission to fill the skies with fleets of autonomous aircraft is entirely different. Long story short, you can bet that there’ll be some very heated discussions before delivery drones are signed off.

Learn more about drone regulations around the world

Safety Many people, upon hearing plans for delivery drones passing overhead (especially when densely populated areas are mentioned) cite safety as their biggest concern. This is understandable, there are always risks when it comes to innovation. It’s worth bearing in mind, however, that there’s no chance of an objectively unsafe solution being unleashed in a city near you. The companies involved in developing drone delivery fleets have prioritised safety and security, the issue-free operation of their drones being crucial to their success.

The Future

Despite some reservations, it does seem highly likely that drone delivery will become more prevalent in the near future. Here's Heliguy's take on what the future may hold. Heliguy-Heliguy_Opinion-Facebook_Link_Image-v1a   As companies continue to prove the benefits through innovative use cases and championing safety measures, we may not see urban skylines filled with drones delivering jeans to impatient online shoppers in the next few years, but there are sure to have been big steps made in that direction. With governments and such big names as Amazon and Google discussing the logistics of so-called ‘aerial corridors’ designated specifically for commercial drone use (reportedly between 200ft-400ft), it’s only a matter of time before the tests currently setting the media abuzz become an operational reality. At heliguy™ we’re excited to see what advances this will bring to the UAV market and what part industry leaders such as DJI will play in the development of delivery drone fleets. For now, we can only wait and see who wins the race from the test field to our front door.



Keep checking back to Heliguy’s Insider blog for more information about the rapid advances in commercial drone usage and, of course, the latest news from the industry.

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