Question 1

How does the Approved Use Grading System work? What does each grade mean?

Accepted Answer

Depending on the condition of the drone or camera and the range of accessories included, heliguy™ will assign each item an Approved Used grade; These grades will impact the price you'll pay and the warranty you will receive. Grade A: The product is as good as new - 12-month warranty. Grade B: There may be some small cosmetic defects - 6-month warranty. Grade C: There may be some large cosmetic defects - 3-month warranty.

Question 2

What happens if my second-hand drone breaks or is damaged?

Accepted Answer

Our DJI-approved technicians will check the issue if your drone breaks or gets damaged. Some of our Approved Used items will be available within our Repair Refresh drone crash cover policy. Click here for more details on Repair Refresh and which drones can be covered by this package.

Question 3

Will my second-hand drone have warranty?

Accepted Answer

Yes, it will. heliguy™ provides a warranty on its Approved Used items. The length of the warranty will depend on the product's Approved Used grade, ranging from 12 months for a Grade A item to three months for Grade C hardware.

Question 4

What is the history of an Approved Used drone?

Accepted Answer

The history will vary for each product, but each item is given a grade based on its condition and range of accessories. We also fully test each approved used item before making it available, so you have peace of mind that it is in full working order.

Question 5

Which DJI refurbished drones are for sale?

Accepted Answer

Our Approved Used stock is constantly changing, so keep checking back for what is available, but popular drones which have been made available through Approved Used have included the Mavic 2 Series, Mavic Mini, Phantom 4, Inspire 2, and even drones in the M200 Series. Approved Used items can also include DJI cameras and gimbals, from the XT2 and X5S to the Osmo Mobile range. Approved Used also includes lenses, carry cases, backpacks, and other accessories.

Question 6

Why buy a refurbished drone?

Accepted Answer

Buying a second-hand, refurbished drone is more budget-friendly than purchasing a new model. By choosing a used drone from heliguy™, you can have peace of mind that your equipment has been refurbished and tested by our technicians. You will receive a warranty, and you can access dedicated support from our UK team.

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