Heliguy Essential Support
The Heliguy Essential Support Package provides comprehensive support and exceptional customer care, included with every purchase for complete peace of mind. Your customer journey doesn't end at purchasing.
Exceptional Customer Support Unlimited technical assistance and a dedicated account manager to guide you every step of the way.
Reliable Service & Benefits Free next-day shipping, a 50-day return policy, and access to an authorised DJI repair centre.
Exclusive Extras Includes DJI Care Enterprise packages on enterprise products, DJI Terra trial, and flexible payment options.
Utilise heliguy™ services, knowledge, and resources to simplify your access to quick and comprehensive aircraft repairs and improve your day-to-day operations and surveying missions. As the only S-Level DJI dealer in the UK, we're a trusted partner, providing the highest-quality support to ensure you get the best expertise and assistance for your drone operations.
- Overview
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- Heliguy Services
Unparalleled Support and Peace of Mind
A comprehensive service package tailored to meet your enterprise drone needs.
DJI Terra Included: A free 12-month trial on DJI Terra is available on DJI Matrice 4 Enterprise, while the DJI Matrice 4 Thermal comes with a free three-month trial. A one-month free trial of DJI Terra is available on all other DJI drones.
Hassle-Free Returns: Benefit from a 50-day return window on sealed and unused hardware.
Survey Support: Get expert assistance for heliguy™ hardware and software via phone or email, including in-field troubleshooting and guidance on improving surveying operations.
Unlimited Technical Support: Get expert assistance (over-the-phone or via email) to troubleshoot any technical problems on hardware purchased from heliguy™, and enjoy free in-warranty repairs, covering all labour and parts with no hidden costs—handled by our UK-based repair centre.
Personalised Assistance: Have a dedicated account manager who understands your operations, providing tailored solutions to meet your needs.
Authorised Repairs: Access professional maintenance through heliguy™'s UK-based authorised DJI Repair Centre.
Fast, Free Delivery: Complimentary next-day UK delivery for products over £99 ordered before 2pm keeps your projects moving.
Flexible Payment Options: Choose from various payment plans, including Google Pay, Klarna, and PayPal, to suit your financial needs.
Trusted, highly rated service: heliguy™ is a DJI S-Level Partner, providing expert support for hardware, software, regulation compliance, operations, and training.
DJI Care Enterprise: The majority of DJI Enterprise products come with a year's worth of DJI Care Enterprise (Basic) cover, enabling two replacements over a 12-month period for a small fee. Customers can upgrade to the Plus package with unlimited replacements. The DJI Matrice 4/M4T and Matrice 4D/4TD drones comes with one year of DJI Enterprise (Plus) cover, offering an unlimited number of free repairs within the coverage limit. This needs to be renewed after the first year.
Expert Support, Always Available
Dedicated in-house DJI-certified technicians and GIS specialists ready to help at any time.
Accredited Expert Support: Receive expert advice and troubleshooting from DJI-certified professionals.
Limitless Customer Support: Over-the-phone guidance on hardware purchased from heliguy™.
Authorised Repairs: Rely on our UK-based DJI Repair Centre for comprehensive repairs, including free warranty-covered services.
No Hidden Costs: All labour and parts are included, with no unexpected charges.
Flexible Contact Options: Reach our team through phone or email for fast, dependable support.
Comprehensive Survey Support
Expert guidance and industry-leading software to elevate your operations.
Dedicated Survey Support: Gain direct access to in-house Survey Specialists for advice on hardware and software purchased from heliguy™.
Free DJI Terra Trial: Enjoy a free 12-month DJI Terra trial with DJI Matrice 4 Enterprise; a free three-month trial with DJI Matrice 4 Thermal; and a free one-month trial of DJI Terra with other DJI drones.
Step-by-Step Guidance: Receive expert assistance for navigating DJI Terra, integrating it into your workflows, and exporting datasets.
Versatile Outputs: Learn how to generate 3D models, point clouds, and 2D maps for comprehensive analysis and presentation.
Seamless Integration: Improve your operations with the knowledge and tools to optimise your drone surveying potential.
Hassle-Free Purchasing, Ongoing Support
Simplified buying with generous returns, personal guidance, and flexible payment terms.
50-Day Return Policy: Return any item within 50 days for a full refund as long as it is sealed and unused.
Customised Guidance: A dedicated account manager provides customised guidance and support for your operations, so when you contact us you will be talking with someone who knows your operations as well as you do.
Rapid Delivery: Enjoy free next-day UK shipping on in-stock hardware orders over £99 placed before 2 pm.
Custom Payment Plans: Choose a payment method such as Paypal or Klarna for a payment that fits your financial needs and timeline.
Accreditation
![UK CAA Recognised Assessment Entity (RAE)]()
UK CAA Recognised Assessment Entity (RAE)
Authorised GVC/A2 CofC Training Courses
![UK CAA Permission for BVLOS Flights: Operational Authorisation UAS 15435]()
UK CAA Permission for BVLOS Flights: Operational Authorisation UAS 15435
Helping companies unlock BVLOS missions in an AAE with DJI Docks
![The UK's only DJI Gold and S-Level Partner]()
The UK's only DJI Gold and S-Level Partner
Trusted supply on DJI products
![ISO 9001 Certification]()
ISO 9001 Certification
Driving industry standards through robust operational protocols for enhanced safety and reliability
![Training Qualifications UK]()
Training Qualifications UK
Accredited training courses endorsed by TQUK.
![Ofqual-regulated Training]()
Ofqual-regulated Training
Recognised quality mark for meeting accreditation criteria.
![Cyber Essentials]()
Cyber Essentials
Verified data security
![Financial Conduct Authority]()
Financial Conduct Authority
Authorised to conduct regulated financial services
![Armed Forces Covenant Defence Employer Recognition Scheme - Silver Award]()
Armed Forces Covenant Defence Employer Recognition Scheme - Silver Award
Proud supporter of our Armed Forces
![D-U-N-S Registered: 77-916-1210]()
D-U-N-S Registered: 77-916-1210
Verified to conduct international business
