Heliguy Essential Support
The Heliguy Essential Support Package provides comprehensive support and exceptional customer care, included with every purchase for complete peace of mind. Your customer journey doesn't end at purchasing.
Exceptional Customer Support Unlimited technical assistance and a dedicated account manager to guide you every step of the way.
Reliable Service & Benefits Free next-day shipping, a 50-day return policy, and access to an authorised DJI repair centre.
Exclusive Extras Includes DJI Care Refresh (Enterprise products), DJI Terra trial, and flexible payment options.
Utilise heliguy™ services, knowledge, and resources to simplify your access to quick and comprehensive aircraft repairs and improve your day-to-day operations and surveying missions. As the only S-Level DJI dealer in the UK, we're a trusted partner, providing the highest-quality support to ensure you get the best expertise and assistance for your drone operations.
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Unparalleled Support and Peace of Mind
A comprehensive service package tailored to meet your enterprise drone needs.
DJI Terra Included: Enjoy a one-month free trial of DJI Terra, the advanced mapping software with surveying, mapping, and analysis capabilities.
Hassle-Free Returns: Benefit from a 50-day return window on sealed and unused hardware.
Survey Support: Get expert assistance for heliguy™ hardware and software via phone or email, including in-field troubleshooting and guidance on improving surveying operations.
Unlimited Technical Support: Get expert over-the-phone or via email assistance for heliguy™ hardware and free in-warranty repairs, covering all labour and parts with no hidden costs—handled by our UK-based repair centre.
Personalised Assistance: Have dedicated account manager who understands your operations, providing tailored solutions to meet your needs.
Authorised Repairs: Access professional maintenance through heliguy™'s UK-based authorised DJI Repair Centre.
Fast, Free Delivery: Complimentary next-day delivery for products over £99 ordered before 2pm keeps your projects moving.
Flexible Payment Options: Choose from various payment plans, including Google Pay, Klarna, and PayPal, to suit your financial needs.
Trusted, highly rated service: heliguy™ is a DJI S-Level Partner, providing expert support for hardware, software, regulation compliance, operations, and training.
DJI Care Refresh: Gain comprehensive coverage for accidental damage, such as crashes, water exposure, or signal interference. Choose from two levels: the Basic plan, which includes two low-cost replacements, or the Premium plan, which provides unlimited replacements at no additional fee.

Expert Support, Always Available
Dedicated in-house DJI-certified technicians and GIS specialists ready to help at any time.
Accredited Expert Support: Receive expert advice and troubleshooting from DJI-certified professionals.
Limitless Customer Support: Over-the-phone guidance exclusively for heliguy™ hardware, ensuring timely issue resolution.
Authorised Repairs: Rely on our UK-based DJI Repair Centre for comprehensive repairs, including free warranty-covered services.
No Hidden Costs: All labour and parts are included, with no unexpected charges.
Flexible Contact Options: Reach our team through phone or email for fast, dependable support.

Comprehensive Survey Support
Expert guidance and industry-leading software to elevate your operations.
Dedicated Survey Support: Gain direct access to in-house Survey Specialists for advice on hardware and software purchased from heliguy™.
Free DJI Terra Trial: Enjoy a one-month free trial of DJI Terra, with over-the-phone or email support from our Survey Team.
Step-by-Step Guidance: Receive expert assistance for navigating DJI Terra, integrating it into your workflows, and exporting datasets.
Versatile Outputs: Learn how to generate 3D models, point clouds, and 2D maps for comprehensive analysis and presentation.
Seamless Integration: Improve your operations with the knowledge and tools to optimise your drone surveying potential.

Hassle-Free Purchasing, Ongoing Support
Simplified buying with generous returns, personal guidance, and flexible payment terms.
50-Day Return Policy: Return any item within 50 days for a full refund as long as it is sealed and unused.
Customised Guidance: A dedicated account manager provides customised guidance and support for your operations, so when you contact us you will be talking with someone who knows your operations as well as you do.
Rapid Delivery: Enjoy free next-day shipping on in-stock hardware orders over £99 placed before 2 pm.
Custom Payment Plans: Choose a payment method such as Paypal or Klarna for a payment that fits your financial needs and timeline.

Why you should buy from heliguy™?
Comprehensive, lifetime assistance to help you start and scale your operations.
Streamlined Delivery
Free Next Day Shipping Over £99 and 50-Day Free Returns on Faulty Items.
Trusted UK Partner
20 years in UAVs, expertise in repairs, servicing, training, and insurance.
UK Support
In-country technical support line staffed by four trained technicians.