Heliguy Advanced Support

The Heliguy Advanced Support is a deluxe package available for enterprise users, combining expert services with regulatory and project assistance. With heliguy™, it's not just a purchase; we provide end-to-end support for all your drone needs.

  • Enhanced Survey Support Includes a free one-month trial of DJI Terra, and data processing assistance for LiDAR and photogrammetry from our in-house Survey Team, ensuring accurate results for complex projects.

  • Regulatory Expertise Integrated training and turnkey support for BVLOS approval and compliance with industry regulations.

  • Enterprise Benefits Access to credit accounts (subject to approval) and gap services for large-scale projects, plus all features of the Standard Assist Package.

Take advantage of heliguy™'s extensive drone services, training, and industry knowledge to improve your drone programme. As the only S-Level DJI dealer in the UK, we're a trusted partner, providing the highest-quality support to ensure you get the best expertise and assistance for your drone operations.

Expert Support for Enterprise Operations

A premium service package offering advanced technical support and comprehensive coverage.

  • One-Month Free Trial of DJI Terra: Access DJI Terra for one month with our Survey Team on hand via phone or email for technical support.

  • Three-Month Free Trial of DJI Terra: Enjoy a three month trial with DJI Matrice 4 Thermal.

  • One-Year Free Trial of DJI Terra: Get a year long free trial of DJI Terra with DJI Matrice 4 Enterprise.

  • BVLOS Missions: Learn from our regulatory experts about Beyond Visual Line of Sight (BVLOS) operations. With CAA approval, heliguy™ helps organisations harness drones for security, infrastructure inspection, and more.

  • Personalised Assistance: A dedicated account manager is on hand to help fulfil your needs.

  • Priority Technical Support: Access senior technicians during opening hours via phone, email, or in person for fast resolutions on hardware repairs and survey support.

  • Exclusive Training Resources: Access to the heliguy™ Training Team to learn more about our advanced training modules and webinars.

  • Faster Repairs and Maintenance: Priority service at our authorised DJI repair centre, with certified Dock 2 technicians on hand.

  • Rapid, Free Delivery: Complementary next-day delivery keeps your projects moving on in-stock items ordered before 2pm.

  • Credit Accounts: Pay in increments with our flexible payment plans subject to Coface Approval.

  • Data Processing Support for LiDAR & Photogrammetry: Our GIS specialists offer phone and email support to help you convert your raw drone images into accurate 2D maps, 3D models, and point clouds using DJI Terra, TerraSolid, and ArcGIS Pro.

  • Large-Scale Project Gap Services: Need extra gear, lacking the right equipment, or facing issues in the field? Stay operational with our rapid hardware supply and in-field or phone troubleshooting. We offer quick purchase or rental options, with next-day delivery for in-stock orders placed before 2pm.

heliguy™ Premium Assist

Comprehensive Survey Support for Enterprise Drones

Expert guidance and specialised solutions for surveying operations and data analysis.

  • Survey Support for Complex Products: Guidance and resources for advanced survey equipment, whether you're in the field experiencing issues or curious about expanding your surveying capabilities.

  • Free One-month Trial of DJI Terra: This applies to all drones except the DJI Matrice 4 Series, which comes with a one-year Terra subscription.

  • DJI Terra Assistance: Get expert support for DJI Terra mapping software. Learn from our Survey experts how to navigate surveying software with ease, available via phone or email.

  • Surveying Software Insights: Get expert support on integrating DJI Terra, TerraSolid, and ESRI into surveying operations, with guidance available via phone or email.

  • Data Processing Support for LiDAR & Photogrammetry*: Our Survey specialists offer phone and email consultations, data analysis, and troubleshooting support to help transform your raw drone images into 2D maps, 3D models, and point clouds using DJI Terra, TerraSolid, and ESRI.

  • Bridge the Gaps to Stay Operational: Missing essential equipment, need extra gear, or having issues on-site? Keep operations running with our rapid hardware supply and expert support via phone or in-field troubleshooting. We offer flexible purchase or rental options, with next-day delivery for in-stock orders placed before 2pm.

  • Supported Products: Get technical assistance via phone or email, plus repairs and replacements for DJI M350 and Matrice 4 Enterprise drones, DJI Zenmuse P1 and L2, XGRIDs, and SHAREUAV payloads, and the EMLID product family.

*For heliguy™ purchases only.

Heliguy Advanced Op Support - Surveying

Comprehensive BVLOS Assistance with Turnkey Support

From initial consultation to full implementation, we help streamline BVLOS operations.

  • Free Initial Consultation: Start with a no-cost conversation to explore the best approach for your organisation; if you are interested, our Regulatory Specialists will walk you through pricing.

  • Advanced Training Support: Our training team is available to guide you through the implementation of BVLOS operations, ensuring a seamless transition and full regulatory compliance.

  • Regulatory Expertise: heliguy™'s BVLOS Operational Authorisation allows us to conduct remote, automated missions, support OSC applications, and assist organisations in securing their own authorisation.

  • Full BVLOS Package: If you embark on a BVLOS package, overing consultation, implementation, and turnkey solutions, including BVLOS drone-in-a-box operations using the DJI Dock ecosystem in atypical air environments.

  • Diverse Operational Scenarios: Our BVLOS flights comply with UK CAA regulations, and when the criteria are met, missions can be conducted in atypical air environments, including low-altitude flights. heliguy™ has successfully obtained EVLOS permissions and flight authorisations up to 1,000ft and continues to help clients expand their operational scope.

Heliguy Advanced Ops - BVLOS

Hassle-Free Purchasing

Convenient purchasing options and personalised support to streamline your operations.

  • Credit Accounts: Subject to Coface approval, providing convenient financial flexibility.

  • Customised Guidance: A dedicated account manager provides customised guidance and support for your operations, so when you contact us, you will be talking with someone who knows your operations as well as you do.

  • 50-Day Return Policy: Return any item within 50 days for a full refund as long as it is sealed and unused.

  • Rapid Delivery: Enjoy free next-day shipping on in-stock hardware orders over £99 placed before 2 pm.

Heliguy Assist Premium - Shopping Features

Unmatched Technical Support for Enterprise Operations

Certified experts and reliable services to keep your drones mission-ready.

  • Unlimited Tech Support: Get expert over-the-phone assistance for heliguy™ hardware and free in-warranty repairs, covering all labour and parts with no hidden costs—handled by our UK-based repair centre.

  • Certified Assistance: Get direct support from DJI-certified experts for troubleshooting and finding reliable solutions, including Dock 2 assistance from accredited technicians.

  • Convenient Contact Options: Reach our technical team quickly and easily via phone or email.

  • DJI Dock-Certified Technicians: Benefit from expert support for advanced DJI Dock operations and solutions.

  • DJI Care Enterprise Benefits: Gain comprehensive coverage for accidental damage, such as crashes, water exposure, or signal interference. Choose from two levels: the Basic plan, which includes two low-cost replacements, or the Premium plan, which provides unlimited replacements at no additional fee.

heliguy™  Advanced Operational Support - Technical Support

Why you should buy from heliguy™?

Comprehensive, lifetime assistance to help you start and scale your operations.

  • Streamlined Delivery

    Free Next Day Shipping Over £99 and 50-Day Free Returns on Faulty Items.

  • Trusted UK Partner

    20 years in UAVs, expertise in repairs, servicing, training, and insurance.

  • UK Support

    In-country technical support line staffed by four trained technicians.

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