To honestly advise, support & provide additional services; enabling people & businesses to advance faster in the commercial drone industry.
Heliguy is the online retail brand presence of the company Colena Ltd, which started life as an RC Helicopter specialist in Northumberland. At Heliguy, we have always been focused on specialisation, with a higher level of support than the industry average. In 2013 a decision was made to relocate closer to Newcastle in an attempt to expand the business into the emerging 'Drone' market. We were unknowingly a part of this sector all the way back in 2009 when we built large RC helicopters capable of computerised autonomous flight.
We evolved the business, expanding the technical and training teams to build more units and to train people in what we already knew, giving them a head start in the evolving services sector. We reinforced this with CAA accreditation and other external processes such as ISO 9001. Heliguy offers a better retail experience and unmatched support.
The owner of Heliguy is from a long line of shopkeepers dating all the way back to the 1940s and as such, the phrases that you’ll hear time and again in our offices include: “the customer is always right” and “treat clients like gold dust”.
We also believe that there is value in our additional services which save customers time and effort when something goes wrong. We aim to have multiple phone lines open throughout the working week and emphasise that everyone in the Heliguy team has a positive attitude whether it’s repairs, builds, advice or training.
We accomplish this by drawing on the insider knowledge we accumulate on a daily basis, remaining an active part of the conversation in the drone sector.
Heliguy works with a wide range of industry clients including hobbyists, small start-ups and established businesses; diversifying all the way up to large government and corporate entities.
Possession of ISO 9001 demonstrates a commitment to high standards in all areas of your business. To get certification Heliguy underwent a rigorous assessment of its quality management systems for sales, repairs, customer service, staff training, equipment and technical support.
As a CAA NQE, we are entitled to train drone pilots who want to become commercial operators. We provide ground school training, examinations and practical flight tests. Once trainees have completed these elements and prepared an Operations Manual, we are able to recommend them to the CAA for a Permission for Aerial Work (PfAW).
This authorisation from the FCA permits Heliguy to provide regulated products and services, ensuring that our customers have peace of mind in every transaction.
Heliguy cares deeply about our relationship with customers. Our dedication to providing unparalleled support for everything drone-related means that we appreciate feedback. We currently receive this via aggregated services from Hively and Google Certified Shops.Read Reviews
Heliguy is based on the Orion Business Park in North Shields near Newcastle upon Tyne. The building houses our sales team and technicians as well as a classroom for our CAA approved training courses.
You can order online from Heliguy 24/7/365. Our sales lines are open Monday to Friday 9am to 5pm (excluding Bank Holidays). Have a question? Give us a call.
UK: 0845 838 8652
Int: +44 (0)191 296 1024