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DJI Drone Repairs Drone Repair FAQs Drone Servicing Heliguy Repair Refresh Custom Drone Design and Development Drone Insurance Trade In an Old Drone [Temporarily Closed]Drone Repair Timelapse
Every repair is different - but here are some examples of what our clients have paid for recent work.
£150
Replacing both front arms on a Mavic 2 Pro after a heavy crash with all props also replaced.
£120
Replacing the vibration board on an Inspire 2 and fully reconnecting camera feed cabling.
£750
Replacing two complete arms, motors, entire top shell and saving a drone from being a write off.
Drone specialist heliguy™ offers an in-house DJI-approved UK drone repair centre.
Drone specialist heliguy™ offers an in-house DJI-approved UK drone repair centre.
Operating from our headquarters in North Shields, on the edge of Newcastle, our expert technicians provide industry-leading, unbeatable support and invaluable consultancy.
As a DJI Gold Partner, we possess an unparalleled understanding of the DJI eco-system to provide a comprehensive DJI drone repair service.
Our technical staff - certified by DJ in the Netherlands & China - have conducted more than 3,000 repairs on drones across the industry, catering for hobbyists, commercial drone users, and large enterprise clients.
We mend all drones as quickly as possible, but a fast-track repair service is available to ensure a rapid fix. For an additional £75, your repair can be turned around in just 72 hours.
Our speedy maintenance programme is perfect for UAV operators who need to get their damaged aircraft back up into the sky as quickly as possible. Call our tech team on 0191 296 1024 or email [email protected] for confirmation on whether or not your repair is eligible for fast-track.
As with every other aspect of our business, heliguy™'s technical department is held to the highest professional standards and will expend the same level of time and care on every aircraft that comes through our build and repair service.
For those looking at longer term support, we offer care packages such as heliguy™'s Repair Refresh drone crash cover, letting you fly your aircraft with the peace of mind that we have you covered should anything go wrong.
Simply Put - Warranty Covers Damage NOT Caused By User Error or Reckless Flights
heliguy™ offers a full warranty with all their DJI drones.
Many repairs that are submitted to us are covered by the official heliguy™ backed warranty.
Examples of circumstances where you will be covered by warranty:
Examples of circumstances where you will NOT be covered by warranty:
If your DJI drone is broken, you can send it to heliguy™ for our in-house, DJI-trained technicians to carry out the required repairs. heliguy™, the UK’s leading drone specialist, has repaired thousands of drones and offers a fast-track repair service.
heliguy™ is based at Unit 9, Jupiter Court, Orion Business Park, North Shields, Tyne & Wear, NE29 7SE, United Kingdom. You can send us your drone for repair from anywhere in the UK and we will fix it as quickly as possible. Our experienced technicians have been approved by DJI and know the product range inside-out.
The simple answer is don’t try to do it yourself. For safety, efficiency and the required expertise, send your broken drone to an authorised dealer, such as heliguy™. As the UK’s leading drone specialist, and with in-house technicians trained by DJI, we can repair your drone quickly and properly. Our experienced team will always be available to offer you ongoing support and consultancy.
The cost of the repair depends on the severity of the damage to the drone. But, as standard, we charge £15 for return postage and £15 if we organise collection (if it is non-warranty). heliguy™ also charges a £55 per hour labour charge. We do offer a fast-track repair service. For an additional £75, your repair can be completed in just 72 hours.
We aim to repair your drone as quickly as possible, but the standard turnaround time is five working days.
Here are a selection of the calibre of clients heliguy™ work with.
heliguy™ is an authorised DJI Drone service centre.
Quite simply because we're the experts in drone maintenance.
Our DJI-trained technicians will ensure that your equipment is in perfect condition to ensure you can continue your aerial work as effectively as possible.
To put your mind at ease, and to ensure your aircraft is in prime condition, we offer a comprehensive DJI drone servicing package, conducted by our experienced technical team.
Our experts will perform a number of in-depth service checks on your aircraft to ensure it is fully operational and in tip-top shape. If any faults are found, we will contact you, and as soon as you’ve approved any necessary work, we’ll book your equipment in for repair.
As standard, we perform a flight test to ensure the drone works under operational conditions. Flight tests will vary for each aircraft, however, they will involve a general stress test to confirm the performance of your drone.
Once we are happy, and the drone has undergone a thorough assessment, we will issue a Certificate of Service.
£99.00
Suitable For:
£149.00
Suitable For:
£249.00
Suitable For:
The following areas will be checked if applicable on your aircraft:
No - Shipping to and from heliguy™ is included in the price of your service!
We aim to turn around all services within 10 working days. If there is an issue found with your equipment during the course of the service, it will be changed to a repair and the 10 day turnaround will be extended to 28 working days.
Yes - our DJI trained engineers will issue a Certificate of Service after completing their checks. This is not a certificate of airworthiness, as these can only be supplied by the relevant authorities.
At least once every 12 months. The more often you're using the equipment, the more often we'd recommend a service. For those using drones commercially, we'd suggest a service at least once every six months to ensure that your equipment is up to the job.
There's no legal requirement to have your equipment serviced as a commercial operator - however, it's important to remember that this equipment is at the heart of your businesses - our servicing will help reduced downtime by ensuring that all your equipment remains fully operational at all times.
We do not offer a warranty on the servicing itself, however, a three-month warranty will be supplied with any required replacement parts.
No - this service offering is designed to ensure that your equipment is fully functional and safe to use - not to keep it looking great.
heliguy™ technicians have been trained by DJI themselves in the Netherlands and China. This ensures that any work undertaken on your DJI equipment is done professionally, thoroughly and in-line with DJI's official policies.
Unfortunately not - we would only be able to service the equipment once it's in your hands.
No - you will be consulted and given a quote before any repairs are undertaken. This ensures you know exactly what issues have been found and how much it's likely to cost to resolve them.
Learn more about heliguy™ Repair Refresh policies that can save you thousands!
In short, heliguy™ Repair Refresh means you'll get a free repair or replacement drone if your drone is damaged in a crash.
heliguy™ Repair Refresh is a no-hassle drone crash cover policy, giving you peace of mind if you damage your UAV.
Repair Refresh is only available on items purchased from heliguy™. Each specific Repair Refresh policy must be bought within 7 days of purchasing the corresponding product from heliguy™.
heliguy™ Repair Refresh is valid for a year and is available across the DJI product range and can save you more than 40% on DJI’s Care Refresh, while providing an even better service. You will also be able to take advantage of easily-accessible advice and support from the heliguy™ team, either over the phone, via email, or face-to-face at our UK HQ.
As an added bonus, heliguy™’s Repair Refresh service covers the remote controller as well as the drone, whereas the DJI Care Refresh only covers the drone.
Read our in-depth blog Heliguy Repair Refresh Vs DJI Care Refresh to find out the difference between the two policies.
Yes coverage is valid for water damage
Yes the item will be covered if damaged in transit.
No - there is no cover offered for loss or theft.
We suggest contacting your insurance company for this kind of cover.
Yes - you're covered if you crash your drone on holiday.
However, please note that free shipping for your Repair Refresh claim only applies when claiming from the UK.
No - Repair Refresh only covers one drone that is logged against the drones serial number from the original time of purchase with heliguy™.
No - the drone/product must be purchased from heliguy™ in order to purchase the cover.
Yes - the drone will be covered if accidental damage has occurred.
If a drone suffers a crash, and flight logs show that the pilots stick maneuvers indicate an intentional or reckless crash, then cover will not be valid on this occasion.
You're only covered for the drone itself.
If you have a camera on the drone it must be covered by a separate Repair Refresh policy.
E.g. Inspire 2 with an X5S camera fitted.
No - the price you see when purchasing Repair Refresh is all you’ll pay.
Shipping to and from heliguy™ for return or replacement is all covered under the low price of your Repair Refresh policy.
No - but we will work hard to get your drone repaired or replaced within 10 working days.
If you’re interested in a policy that includes instant loan drones to ensure service continuity, please contact us on 0191 296 1024, or email [email protected]
Yes - if your drone has been repaired it will be bench and flight tested before being returned to you.
Yes - Repair Refresh includes free shipping for your equipment to and from heliguy™.
Please note this only applies to the UK mainland, international shipping must be paid at the rate provided at point of claim.
If a drone is exchanged for a like for like unit, or in some cases replaced for a new replacement unit.
Only the item damaged will be replaced.
No - the first attempt will always be to repair your equipment.
We are a DJI-approved repair center using official parts and supported by DJI-trained technicians.
If for any reason a repair cannot be successfully completed, a replacement will be provided.
You are eligible for one claim during the 12 month period, beginning when you purchase Repair Refresh.
As soon as the Repair Refresh is purchased the time and date are automatically logged and activated by heliguy™.
No, unfortunately the maximum period is one year.
Yes - you’ll have 7 days after your purchase to buy the corresponding Repair Refresh policy.
Repair Refresh protects you against pilot error, as well as product failure.
The warranty that comes with your DJI drone will only be used in the case of product failure.
In addition, you’ll get all your support and replacement parts from the UK - significantly reducing the turnaround time for repairs or replacements.
No - the policy will lapse once the 12 month period has passed.
No - a new policy cannot be taken out after the 12 month period passes or after a claim.
No - Repair Refresh is not a substitute for commercial drone insurance.
Yes - you have a 14 day cooling off period, you can cancel the cover for a full refund up to 14 days after the cover has been purchased.
You must inform us in writing to [email protected] that you wish to cancel the policy.
Your Repair Refresh period lasts for 12 months from the date of purchase.
If you make a claim within the 12 months period, the cover immediately expires at the point of successful repair or replacement.
You can get Repair Refresh if purchasing from outside the UK, but international shipping is not included in the cover.
Shipping must be covered by the user for all units that need to be shipped to and from countries outside the UK.
Our policy states that we will repair or replace, whichever is most viable, and, on most occasions, this will be done by us in-house.
However, in some cases, we may need to send the damaged product to DJI to complete the repair. If we do need to send it to DJI, this process can take up to 3-5 weeks to complete.
Simply follow the steps below if you've purchased a Repair Refresh policy and your equipment has been damaged:
Upgrade your drone or camera.
Fancy a change? Want to trade up your drone for the latest model? Then heliguy™ can help, through our comprehensive drone trade-in service.
You can trade-in your DJI drone or Zenmuse camera and receive e-credit on your account to put towards a purchase on the heliguy™ website, including the latest range of drones and CAA-approved training courses.
We will inspect your equipment at our UK headquarters and offer you credit dependent on its condition. Once the value is agreed, you can redeem your store credit.
Trade-in Price Guide.
Typical DJI trade-in values are displayed below. These are average prices and will vary dependent on the condition of your drone. Prices also indicate drone as received in original box with peripherals. Your trade-in value will only be confirmed after inspection and modified drones not accepted.
|
Product |
Grade A |
Grade B |
|---|---|---|
|
DJI Mavic Air 2 Drone |
£264 |
£238 |
|
DJI Mavic Air 2 Fly More Bundle |
£313 |
£282 |
|
DJI Mavic Air 2 Battery (Max 25 Charge Cycles) |
£25 |
N/A |
|
Product |
Grade A |
Grade B |
|---|---|---|
|
DJI Mavic Mini Drone |
£115 |
£100 |
|
DJI Mavic Mini Fly More Combo |
£137 |
£120 |
|
DJI Mavic Mini Battery (Maximum 25 Charge Cycles) |
£12 |
N/A |
|
Product |
Grade A |
Grade B |
|---|---|---|
|
DJI Mavic 2 Pro Drone |
£433 |
£390 |
|
DJI Mavic 2 Zoom Drone |
£366 |
£329 |
|
DJI Mavic 2 Pro + Smart Controller Bundle |
£586 |
£527 |
|
DJI Mavic 2 Zoom + Smart Controller Bundle |
£511 |
£460 |
|
DJI Mavic 2 Fly More Combo Kit |
£82 |
N/A |
|
DJI Mavic 2 Battery (Max 25 Charge Cycles) |
£30 |
N/A |
|
Product |
Grade A |
Grade B |
|---|---|---|
|
DJI Phantom 4 Pro V2 with Standard Remote Controller |
£500 |
£450 |
|
DJI Phantom 4 Pro V2 with Plus Remote Controller (inc screen) |
£575 |
£515 |
|
DJI Phantom 4 Pro V2 High Capacity Battery (Maximum 25 Charge Cycles) |
£35 |
N/A |
|
Product |
Grade A |
Grade B |
|---|---|---|
|
DJI Inspire 2 Drone |
£860 |
£775 |
|
Zenmuse X4S Camera |
£180 |
£162 |
|
Zenmuse X5S Camera (Without Lens) |
£463 |
£417 |
|
Zenmuse X5S Camera (With Lens) |
£629 |
£566 |
|
Zenmuse X7 Camera (Without lens) |
£816 |
£735 |
|
Zenmuse X7 Lens Set (Complete) |
£1,295 |
£1,166 |
|
DJI Inspire 2 TB50 Battery (Max 25 Charge Cycles) |
£40 |
N/A |
Common Queries About DJI Drone Trade-In With heliguy™
You can trade in a range of DJI drones and Zenmuse cameras. Click here for the full range.
Please note that modified drones are not accepted and we do not accept trade-in on extra cases, filters, chargers, charging hubs or other accessories.
The price will vary on the model and is dependent on the condition of your drone/camera. Prices quoted are subject to inspection and a flight test. For a list of estimated prices, click here.
The drone must be fully-functional and working. It must be free from stickers, skins, wrap packs or permanent marker, this includes the drone batteries and controller. The trade-in items must also be free from stains caused by nicotine and cigarette smoke smells. When submitting a trade-in request, you will be asked to describe the general condition of your equipment and any visible defects; this could impact your credit value.
To ensure you receive the highest credit value possible, the drone must come in its original case or packaging with all ancillaries that the product was supplied with inside the box when new, including any cables, chargers, all props (8), on the go cable if applicable, and micro SD card if applicable.
We do accept drones that are unboxed, or are missing accessories, but this will affect the trade-in value.
Due to how busy our tech department can get at times the trade-in process can take up to 14 days to complete.
Shipping is free for UK mainland customers (except Northern Ireland) and heliguy™ will provide you with a shipping label so that you can send your equipment to us for inspection.
If you are sending your drone from Northern Ireland, or outside of the UK mainland, then a shipping fee will apply.
A £15 return postage fee will apply to any items that are sent to us that cannot be classified as A or B grade condition.
A £15 return postage fee will apply if we've inspected the equipment, but you decide not to go ahead with the trade-in.
If your drone isn't mentioned in the table above then we cannot accept that drone for a trade-in. Please note that a £15 return postage fee will apply to any items that are sent to us that don't appear on our trade-in table.
If you want to proceed with the trade in please fill out and submit the Heliguy Book a Repair/Trade-In form making sure to choose the help topic Trade-In. If you want to chat further please get back in touch.
Proof of purchase is not usually required, although in some cases a proof of purchase invoice might be required.
Payment is made in the form of e-wallet credit on your account with heliguy™. You can use this e-credit to go towards the purchase of anything on our website, including the latest drone or booking a place on our CAA-approved drone-training courses.
Yes, you need a heliguy™ account to receive e-credit.
No, we do not. Payment is made in the form of e-credit, which will be added to your heliguy™ account, which you can use to go towards purchasing anything on our website, including the latest drone or booking a place on our CAA-approved drone-training courses.
Both heliguy™ trade-in and DJI Trade Up are drone trade-in services. However, the big difference between the two is that DJI Trade Up is currently only the United States of America (excluding the states Hawaii and Alaska) which offers the DJI Trade Up service. heliguy™ offers a drone trade-in service in the UK and to customers based outside of the UK mainland.
H.E.C.T.I.C - heliguy™ Electronics and Custom Technology Integration Centre
HECTIC is a drone design and development service by heliguy™, creating bespoke items and offering custom solutions for commercial drone applications.
Using our many years of experience and expertise in the UAV industry, our dedicated and knowledgeable technicians have launched this invaluable consultancy to provide tailor-made products and hardware and software integrations.
HECTIC - which stands for heliguy™ Electronics and Custom Technology Integration Centre - is our specialised research and development arm, which can be used to turn people’s ideas into reality.
Our in-house R&D lab focuses on drone design, custom drone builds, custom drone cameras and custom drone gimbal attachments.
So, if you have a solution to a problem in mind, but do not know how to produce it, that’s where HECTIC comes in.
World-renowned engineering and design company Atkins is benefiting from a Sony RX1R II sensor and a DJI M600 Pro - integrated by heliguy™’s R&D team.
We created a solution which involved a custom cable to trigger the camera and power the Sony device from the gimbal’s power supply.
HECTIC completed a custom build for Newcastle University, integrating a DJI M600 Pro with a LiDAR system by designing a custom-mounting solution.
This was done thanks to HECTIC’s rapid in-house prototyping.
Global drone services provider CG Labs turned to heliguy™ for a custom drone build for a challenging mapping mission in the Middle Eastern desert.
heliguy™’s in-house technical team integrated the DJI M600 Pro with a Canon EOS 5DS DSLR, as well as built a GPS module on top of the aircraft to allow full GPS tagging.
HECTIC has experience of creating custom gimbal mounting solutions and custom drone cameras to help their client's maximise the use of their sensor technology.
The team at HECTIC has helped various companies overcome issues with sensors being mounted incorrectly, interfering with other sensors and creating unique power or firing solutions to help use different sensors while in the air.
Some of these integrations have been completed in as little as five days for urgent applications.
This unique sensor was mounted to the DJI Phantom 4. Including custom mount, power solution utilising the drone's battery and solution to GPS interference.
The Parrot Sequoia was mounted to the DJI Matrice 210 drone using a custom 3D-printed mounting case and custom power solution.
We helped the James Hutton Institute – an interdisciplinary scientific research institute in Scotland – by integrating a drone with a Sony A7R, thermal and MAIA multi-spectral camera. The multi-spectral camera also has a triggering system, which allows users to begin triggering the camera from the drone controller.
HECTIC has been hard at work for a number of years here at heliguy™.
These are just an example of some of the original products that have been created by the team and have received some incredible feedback from industry partners.
heliguy™ has built a lightweight and robust cage for the DJI Mavic 2 drone series, ideal for internal inspection, accessing hard-to-reach areas, and enhancing flight safety.
Designed by our expert in-house team, this new product is a collision-proof solution to maximise data collection and missions in hostile places and confined areas.
It is an affordable entry to the market, offering a more cost-effective solution compared to other caged drones.
Order Mavic 2 Cage
Our expert team has also created a dog camera, which has been designed for the police and is ideal for a range of missions, including house clearances, firearms operations and search and rescue.
This ultra-light bespoke tool features a high-definition camera which is attached to the dog and rapidly transmits footage back to a 4K screen which can be worn and monitored by police officers. The camera is mounted directly onto the dog’s head with two adjustable straps. The soft helmet holds the camera steady in place without causing discomfort to the dog.
The camera allows the handler to work behind the dog from a position of safety but still gain a picture of what is happening ahead. The search and footage can be viewed by the dog handler who can identify changes in the dog’s behaviour or the operational firearms commander.
We demonstrated the heliguy™ Canine Head Camera with Durham Police's Dog Support Unit and officers were pleased with what they saw.
Learn what durham police thoughtHECTIC is working on a number of exciting projects which are under NDA.
Find out if you need - and where you can find - insurance for your drone and aerial work.
Drone insurance is well worth having, giving you peace of mind that you are protected should something go wrong.
Drone insurance covers you for damage to your drone, or against claims made by someone whose property your drone may accidentally damage.
heliguy™ have partnered with Coverdrone to offer the most comprehensive, specialist drone insurance in the UK.
All policies are compliant with the EU regulation EC785/2004.
If you are flying a drone for fun or as a hobbyist, you don’t technically need drone insurance. However, it still might be worth taking out a policy, just in case something does happen. A number of options are available, but a pay as you fly policy may well be prudent.
If you are operating your drone for commercial purposes, then you are required to have drone insurance.
Book a meeting to discuss your projects requirements, schedule product demonstrations and get your questions answered.
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