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Repair Refresh Details

Heliguy Repair Refresh

Stay Airborne with Free Repair or Replacement.

 

Peace of Mind

Get your equipment repaired or replaced with no hidden fees.

Value for Money

Better value that DJI's Care Refresh on every model.

UK Repair Centre

Get telephone and email support from our UK based, DJI trained technicians.

Free UK Collection and Delivery

We'll arrange collection and delivery of your working drone for free in the UK.

Parts and Labour Included

Covers the cost of parts and labour.

 

Protect Your Drone with Heliguy

Heliguy offer industry leading Repair Refresh protection, which can save over 40% on DJI's Care Refresh, while providing even better service!

  • No Excess when Claiming
  • Equipment repaired or replaced
  • DJI Certified repair centre in the UK
  • 12 Months of cover
  • Covers pilot error
  • Covers water damage

Please note - Our new Repair Refresh policy was launched on 1st February 2018 - any Bronze, Silver, Gold or Platinum Crash Cover policies sold before this point are subject to different terms and conditions. Equipment must be purchased through Heliguy to be eligible for Repair Refresh. Repair Refresh can be purchased within five days of receipt of your equipment. Your equipment must be sent to Heliguy to be applicable for a Repair Refresh claim - Loss and theft isn't covered.

Why Purchase Repair Refresh?

All drone pilots make mistakes - from the first time flyer on their new Mavic Air, to experienced commercial operators with an Inspire 2.

Heliguy's Repair Refresh will help protect your drone from these mistakes, equipment malfunction and more.

Having to pay for an entirely new piece of equipment, or expensive repairs can really sting. We developed Repair Refresh to ensure that our customers have the opportunity to avoid these later costs wherever possible.

You can purchase Repair Refresh for almost all DJI equipment at competitive prices, giving your peace of mind that even if your drone does crash, you'll have it repaired or replaced by Heliguy in a matter of days.

How do I claim?

  • Book a claim ticket - Following your drone crash, you’ll need to book a ticket using the Heliguy Support system.
  • Send your equipment to us - We'll send you a pre-paid postage label to cover your courier postage. Arrange a time that’s convenient for you for the equipment to be collected by the courier.
  • Equipment assessed by the Technical Team - Once received, our DJI approved Technical Team will evaluate your equipment to see whether it can be repaired or if a replacement is required.
  • Repaired or replaced - If possible, your aircraft will be repaired as per our standard repair process. If a replacement is required, we will locate an appropriate like for like replacement.
  • Drone flight tested - Following a repair or replacement, the Technical Team will complete a flight test to ensure complete functionality of your equipment.
  • Aircraft returned - Your aircraft will be returned to you via courier next day delivery.

Repair Refresh Pricing

Drone Repair Refresh

DroneRepair Refresh PriceAverage Repair PriceSaving on DJI
Care Refresh
DJI Spark
£69.00£125.5035%
DJI Mavic Range
Includes:
Mavic Air
Mavic Pro
Mavic Pro Platinum
£129.00£236.8044%
DJI Phantom 4 Range
Includes:
Phantom 4 Advanced
Phantom 4 Advanced+
Phantom 4 Pro
Phantom 4 Pro+
Phantom 4 Pro Obsidian
Phantom 4 Pro+ Obsidian
£169.00£223.4037%
DJI Inspire 2
£329.00£530.0037%

Camera Repair Refresh

CameraRepair Refresh PriceSaving on DJI
Care Refresh
Zenmuse X4S
£69.0040%
Zenmuse X5S
Includes:
X5S Camera and MFT15mm Lens
X5S Camera (No Lens)
£219.0039%
Zenmuse X7
Includes:
Zenmuse X7 Camera Only
Lenses are not covered
£499.0042%

Repair Refresh FAQs

Coverage FAQs

Am I covered for water damage?

Yes coverage is valid for water damage.

Am I covered if my equipment is damaged during transit?

Yes the item will be covered if damaged in transit.

Am I covered if my aircraft is lost or stolen?

No - there is no cover offered for loss or theft.

We suggest contacting your insurance company for this kind of cover.

Am I covered if I crash my drone on holiday?

Yes - you're covered if you crash your drone on holiday.

However, please note that free shipping for your Repair Refresh claim only applies when claiming from the UK.

I have more than one drone, does my Repair Refresh apply for my other drones?

No - Repair Refresh only covers one drone that is logged against the drones serial number from the original time of purchase with Heliguy.

Can this plan cover drones not purchased at Heliguy?

No - the drone/product must be purchased from Heliguy in order to purchase the cover.

Will my drone be covered if accidental damage has occurred?

Yes - the drone will be covered if accidental damage has occured.

What example of an incident that might occur with my drone would leave the cover invalid?

If a drone suffers a crash, and flight logs show that the pilots stick maneuvers indicate an intentional or reckless crash, then cover will not be valid on this occasion.


Claim FAQs

Does Repair Refresh include accessories used at the time of the crash?

You're only covered for the drone itself.

If you have a camera on the drone it must be covered by a separate Repair Refresh policy.

E.g. Inspire 2 with either an X4S or X5S camera fitted.

Will I have to pay any additional fees when making a claim such as shipping?

No - the price you see when purchasing Repair Refresh is all you’ll pay.

Shipping to and from Heliguy for return or replacement is all covered under the low price of your Repair Refresh policy.

Do I get a temporary drone while mine is being repaired?

No - but we will work hard to get your drone repaired or replaced within 10 working days.

If you’re interested in a policy that includes instant loan drones to ensure service continuity, please contact us on 0191 296 1024, or email info@heliguy.com.

Will my drone be tested before it is sent back?

Yes - if your drone has been repaired it will be bench and flight tested before being returned to you.

Does the Repair Refresh include free shipping?

Yes - Repair Refresh includes free shipping for your equipment to and from Heliguy.

Please note this is only applies to the UK mainland, international shipping must be paid at the rate provided at point of claim.

How do I claim?

Simply call or email Heliguy customer services

You will be instructed to fill out the repair claim form.

Heliguy will then arrange for a free shipping label to be sent to you within 48 hours.


Replacement FAQs

If my drone is replaced, will I also receive a new remote controller, charger, etc.

If a drone is exchanged for a like for like unit, or in some cases replaced for a new replacement unit

Only the item damaged will be replaced.

Will my drone be replaced if it’s only a minor crash?

No - the first attempt will always be to repair your equipment.

We are a DJI approved repair center using official parts and supported by DJI-trained technicians.

If for any reason a repair cannot be successfully completed, a replacement will be provided.


General FAQs

How many times can I claim using my Repair Refresh?

You are eligible for one claim during the 12 month period, beginning when you purchase Repair Refresh.

Do I need to activate my Repair Refresh somehow once I’ve purchased it?

As soon as the Repair Refresh is purchased the time and date are automatically logged and activated by Heliguy

Can I renew Repair Refresh after the policy period ends?

No, unfortunately the maximum period is one year.

Can I purchase Repair Refresh after my purchase?

Yes - you’ll have 5 days after the receipt of your drone to purchase Repair Refresh.

What’s the difference between Repair Refresh and warranty?

Repair Refresh protects you against pilot error, as well as product failure.

The warranty that comes with your DJI drone will only be used in the case of product failure.

In addition, you’ll get all your support and replacement parts from the UK - significantly reducing the turnaround time for repairs or replacements.

Will I be notified when my cover runs out?

No - the policy will lapse once the 12 month period has passed.

Can I renew my cover once it goes beyond the 12 month period or if I’ve claimed?

No - a new policy cannot be taken out after the 12 month period passes or after a claim.

Can Repair Refresh be used instead of drone insurance?

No - Repair Refresh is not a substitute for commercial drone insurance.

Can I cancel my Repair Refresh for a full refund?

Yes - you have a 14 day cooling off period, you can cancel the cover for a full refund up to 14 days after the cover has been purchased.

You must inform us in writing to info@heliguy.com that you wish to cancel the policy.

How long does my Repair Refresh period last?

Your Repair Refresh period lasts for 12 months from the date of purchase.

If you make a claim within the 12 months period, the cover immediately expires at the point of successful repair or replacement.

Can I get Repair Refresh if I’m buying from outside the UK?

You can get Repair Refresh if purchasing from outside the UK, but international shipping is not included in the cover

Shipping must be covered by the user for all units that need to be shipped to and from countries outside the UK.

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