Privacy Policy

If you have questions or complaints regarding our Data Use Policy or Privacy Policy, Please contact us by provided details at the bottom of the page.

At Colena Ltd, we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource and reviewed and approved by their solicitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

  • Information We Collect

    In running and maintaining our website we may collect and process the following data about you:

    1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
    2. Information provided voluntarily by you. For example, when you register for information or make a purchase. This includes email addresses, postal addresses, names and telephone numbers.
    3. Information that you provide when you communicate with us by any means.
    4. Basic Information on transactions like transaction id, payment deducted, payment details, payer id etc... but NO information about your credit card.
  • Use of Cookies

    Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

    We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

    You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

    Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you or relevant updates to your existing products. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We use the following apps to help us carry out various aspects of our business. Please find a table below including the reason we use each app and how your data will be processed. 

We have listed Digital Ocean as a third party. However, the applications listed are self-hosted, meaning we own, manage and control all of the data hosted within these apps. No personal data is sent to Mautic or Sendy the organizations. All personal data is stored and processed within Digital Ocean servers owned by Heliguy and hosted in the UK.

Third PartyAppsUsageCookies UsedLawful Basis
VisualsoftEcommerce WebsiteOrder ProcessingYesContract
FacebookFacebook AdsTargeted AdvertisingYesConsent
Digital OceanMarketing Automation and Email
Heliguy Support Site
Email CommunicationYesConsent (Communication)
Contract (Repair Tickets)
Google SuiteDocument ManagementStatistical AnalysisNoConsent
CriteoCriteo RemarketingMarketingYesConsent
HubspotCRMMarketing and ReportingNoConsent

All data stored on these servers is encrypted and available only by the necessary Heliguy employees in order to process the information correctly.

  • Storing Your Personal Data

    In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

    Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

  • Disclosing Your Information

    We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

    1. In the event that we sell any or all of our business to the buyer.
    2. Where we are legally required by law to disclose your personal information.
    3. To further fraud protection and reduce the risk of fraud.
  • Third Party Links

    On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

  • Access to Information

    In accordance with the General Data Protection Regulation you have the right to access any information that we hold relating to you, update any information we hold about you, request we stop processing your data or request that we remove any data we hold about you.

    Please click the options below to make a request to exercise any of these rights, or email [email protected] to make a request.

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    Contacting Us

    Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.

    [email protected]

    UK: 0845 838 8652
    International: +44 (0)191 296 1024