Our tech team is DJI trained and highly experienced with everything from quadcopters to larger drones such as hexacopters or octocopters designed to carry heavier payloads and specialist equipment.
Heliguy's years of crash diagnosis experience means that we deal with all repairs in a timely fashion, working to a rapid turnaround.
Heliguy employs an extensive series of checks when working on our builds including:
We also perform a comprehensive test-flight on every build checking, amongst other criteria, the IOC and FPV range while ensuring that the finished product always meets our impeccable standards.
Our technical support service is available Monday to Friday, from 9am to 5pm. Our average reply time is two hours but if you have an urgent issue, call our office and choose "Technical Department" to speak to our repair team directly.
While this service is primarily for Heliguy customers, if you're looking to book in a repair, we're always happy to help.
There are no repair charges until we've assessed the problem, there's no obligation and it may be covered by warranty
All of our work (including soldering) is fully insured
Save hundreds on costly postage and insurance fees
We're permitted to ship lithium polymer batteries
Heliguy supplies unmanned aerial systems to the film and broadcast industry and works closely with clients to customise aircraft for specific needs. We also supply equipment for agricultural surveys, site inspections, search and rescue and security.
New applications for drone technology are emerging almost every day. Unmanned aircraft manufacturers are now working closely with hardware and software developers to come up with even more ingenious use cases. Here at Heliguy, we're part of the conversation, frequently talking to thought leaders about R&D in this exciting and rapidly evolving field.
Possession of ISO 9001 demonstrates a commitment to high standards in all areas of your business. To get certification Heliguy underwent a rigorous assessment of its quality management systems for sales, repairs, customer service, staff training, equipment and technical support.
Heliguy cares deeply about our relationship with customers. Our dedication to providing unparalleled support for everything drone-related means that we appreciate their feedback. We currently receive this via aggregated services from Hively and Google Certified Shops.Read Reviews